topic Re: Can't top up mobile WIFI in Archived Posts

Can't top up mobile WIFI

AndyP29 — Mon, 12 Jul 2021 10:37:37 GMT

Hi,

When I try and top up my mobile WIFI it takes me to a page that says "Make a payment", below this it shows my number and below that it shows "continue", when I press continue it just reloads the page, can anyone tell me why?

Re: Can't top up mobile WIFI

Christopher_B — Mon, 12 Jul 2021 12:44:18 GMT

Hi @AndyP29

Welcome to the EE Community 😊

I hope you're well and having an cracking Monday, are you up to much or is it a chilled one?

Could you please try deleting the cache and cookies in the browser you're using?

Once you've done that please try the top up again and let me know if it works.

Thanks

Chris

Re: Can't top up mobile WIFI

AndyP29 — Tue, 13 Jul 2021 06:59:52 GMT

Hi,

After deleting cache and cookies it still doesn't work, any ideas now?

Re: Can't top up mobile WIFI

Christopher_B — Tue, 13 Jul 2021 07:02:50 GMT

@AndyP29 Thanks for trying that I appreciate it.

Could you try using a different browser and let me know if you have any luck?

Thanks

Chris

Re: Can't top up mobile WIFI

AndyP29 — Tue, 13 Jul 2021 07:35:25 GMT

Hi,

Thanks for your reply, still doesn't work.

Re: Can't top up mobile WIFI

Christopher_B — Tue, 13 Jul 2021 07:44:34 GMT

@AndyP29 are you able to try processing this on a different device?

Thanks

Chris

Re: Can't top up mobile WIFI

AndyP29 — Wed, 14 Jul 2021 10:14:49 GMT

Hi,

With a different device it still has the same problem.

Re: Can't top up mobile WIFI

Christopher_B — Wed, 14 Jul 2021 10:22:04 GMT

Thanks for trying that @AndyP29

As it's still not working I would suggest having a chat with our Tech Gurus so they can take a deeper look into this with you.

Thanks

Chris