topic Re: Remove content lock in Archived Posts

Remove content lock

Derekmclelland8 — Mon, 19 Apr 2021 06:42:06 GMT

I’ve asked for content lock be removed 3 days ago and I’m still waiting why is it not offf it was removed bye your college

Re: Remove content lock

Derekmclelland8 — Mon, 19 Apr 2021 05:33:11 GMT

I’ve asked for content lock be removed 3 days ago and I’m still waiting why is it not offf it was removed bye your college

Re: Remove content lock

Chris_B — Mon, 19 Apr 2021 06:46:30 GMT

@Derekmclelland8 From within the my EE app go to Settings>Restrictions >Content Restrictions. Can you toggle it off ? If not you’ll have to call customer services to request this and you might be asked to pay a refundable token via a credit/debit card.

Re: Remove content lock

XRaySpeX — Mon, 19 Apr 2021 11:51:28 GMT

@Derekmclelland8 : Are you on contract or PAYG? On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18.

Re: Remove content lock

jazz-14 — Tue, 13 Jul 2021 13:11:34 GMT

What happens if you don't have a credit card, how can content lock be removed?

Re: Remove content lock

EssexBoyEE — Tue, 13 Jul 2021 14:37:48 GMT

If no Credit Card, you should be able to walk into any EE Shop and ask them to arrange this by showing your Photo ID or Age Related Proof Document.