topic Re: Only getting half the data I should be in Archived Posts

Only getting half the data I should be

bailey125 — Wed, 17 Feb 2021 12:42:42 GMT

Yesterday I upgraded my contract through the live chat to 160GB there seems to be some issues.

150 shows me that I only have 79.5GB out of 80GB of data.

add-on.ee.co.uk/status shows me that I have 79.5GB out of 80GB of data.

EE App Allowances shows me I have 92.9GB out of 80GB.

and my plan says 5G SIM Plan 24m 160GB £20 Your 5G plan gives you 80GB of data.

I have no extra add-ons other than 100% usage alert.

I contacted EE again today and they had nothing to say other than the other 80GB will be added within 10 days and then quickly ended the chat.

Is this true? The description of my plan seems wrong though. Could there still be an issue? I only have 12 days left before the grace period ends and I'm stuck with the contract.

Re: Only getting half the data I should be

Leanne_T — Wed, 17 Feb 2021 13:44:44 GMT

Hi @bailey125

Thanks for coming to the community.

I would like to help you get this looked into, to do this I've sent you a private message for some extra details 🙂

Speak soon.

Leanne.

Re: Only getting half the data I should be

SHAUN52 — Fri, 19 Feb 2021 09:13:26 GMT

Hi I have same problem can you help ?
thanks Shaun

Re: Only getting half the data I should be

Leanne_T — Fri, 19 Feb 2021 09:28:45 GMT

Morning @SHAUN52

Thanks for coming to the community.

Which plan did you select when you upgraded or took out a new contract?

How much data is showing if you visit add-on.ee.co.uk?

Speak soon 🙂

Leanne.

Re: Only getting half the data I should be

SHAUN52 — Fri, 19 Feb 2021 09:30:31 GMT

Hi I took £20 for 160gb of 5G but it’s only showing 80 in my ee

Re: Only getting half the data I should be

SHAUN52 — Fri, 19 Feb 2021 09:33:47 GMT

Oh is it 80 at full speed then 80 at a reduced speed ?

Re: Only getting half the data I should be

Leanne_T — Fri, 19 Feb 2021 09:33:53 GMT

Thanks @SHAUN52

Do you have 80GB showing if you visit add-on.ee.co.uk, when not connected to WiFi?

Leanne.

Re: Only getting half the data I should be

SHAUN52 — Fri, 19 Feb 2021 09:34:42 GMT

Yes

Re: Only getting half the data I should be

Leanne_T — Fri, 19 Feb 2021 09:36:09 GMT

Thanks @SHAUN52

In this case your plan will need to be looked into for you, I've sent you a private message for some extra details 🙂

Speak soon.

Leanne.

Re: Only getting half the data I should be

JM80 — Mon, 22 Feb 2021 13:23:39 GMT

Hi,

I signed up to the £20 sim on Saturday for 160GB. In my EE it says 160GB 24M contract but data allowance is only showing 80GB

Re: Only getting half the data I should be

Leanne_T — Mon, 22 Feb 2021 13:38:29 GMT

Hi there @JM80

Thanks for coming to the community.

How much data shows if you visit add-on.ee.co.uk when not connected to WiFi?

Thanks 🙂

Leanne.

Re: Only getting half the data I should be

JM80 — Mon, 22 Feb 2021 13:48:46 GMT

Hi Leanne,

I can only see 80GB showing for my data, nothing in add ons

Re: Only getting half the data I should be

Leanne_T — Mon, 22 Feb 2021 13:56:36 GMT

Hi @JM80

Thanks for coming back to me.

In this case, please give us a call on 150 our Mobile Care team will be able to check your plan for you and help you with the data 🙂

Let me know how you get on.

Leanne.

Re: Only getting half the data I should be

Keith2018 — Tue, 23 Feb 2021 07:32:06 GMT

Good morning

I have the same problem.
The webpage that you provided above is showing 79GB/80Gb while the app shows 82.3GB/80GB

Any advise please ?

thanks

thanos

Re: Only getting half the data I should be

Leanne_T — Tue, 23 Feb 2021 08:05:56 GMT

Morning @Keith2018

Thanks for posting on the community.

If you log into your My EE app and select See my add-ons, do you have any data add-ons showing?

Is the name of your plan correct within your My EE?

Thanks 🙂

Leanne.

Re: Only getting half the data I should be

Keith2018 — Tue, 23 Feb 2021 17:48:18 GMT

Hey

yes everything looks okay abs my program name is the correct one

I think you need to fix the issues as these are coming from you guys!! There are more than one problems about this sim plan!!

thanks

Re: Only getting half the data I should be

Leanne_T — Wed, 24 Feb 2021 08:09:06 GMT

Hi @Keith2018

Thanks for checking.

Please give us a call on 150, our Mobile Care team will get your data looked into for you.

Thanks 🙂

Leanne.

Re: Only getting half the data I should be

Xx15 — Tue, 13 Apr 2021 21:46:21 GMT

Hi,
I have the exact same problem, I shows that I only have 80gb on add-on.ee.co.uk. Could you provide some support?

Re: Only getting half the data I should be

James_B — Wed, 14 Apr 2021 06:51:53 GMT

Hi @Xx15,

Welcome to the EE Community. 🙂

Does My EE display your correct data allowance?

James

Re: Only getting half the data I should be

Xx15 — Wed, 14 Apr 2021 11:38:53 GMT

No. It shows 78.1 out of 80gb.