topic Mobile data in Archived Posts

Mobile data

rebecamartins — Sat, 26 Jun 2021 22:06:56 GMT

I updated my shared plan today but and the internet connection in one of the phones isn't working now, doesn't look the data is being shared as in the other phone is working fine. How can I fix it?

Re: Mobile data

Chris_B — Sun, 27 Jun 2021 05:49:58 GMT

@rebecamartins Shared plans don’t exist any more and haven’t for a few years. Your not on or using a shared plan any more the other device will need its own tariff even if that tariff is the cheapest available and you’ll be able to gift data to that other tariff.

See about data gifting HERE

Re: Mobile data

James_B — Sun, 27 Jun 2021 08:10:40 GMT

Hi @rebecamartins,

Welcome to the EE Community. 🙂

Do you mean you gifted data to another phone on your account and it hasn't been received by the user?

James