topic Re: Returned from abroad, no internet in Archived Posts

Returned from abroad, no internet

Stuckinindia — Mon, 21 Jun 2021 15:16:27 GMT

Hello,

I have recently returned from an extended trip to India. Whilst in India I used a local SIM.

I have a minutes and mobile data pack. The calls and texts are working fine but the internet is not working. Has anyone any suggestions?

Thanks in advance.

Re: Returned from abroad, no internet

XRaySpeX — Mon, 21 Jun 2021 15:43:04 GMT

When did you last use the EE SIM you are now using?

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Returned from abroad, no internet

Stuckinindia — Tue, 22 Jun 2021 07:20:06 GMT

Good morning,

thanks for the reply. I last used the SIM in India to receive texts last week. Last used in UK 2019.

The message from AL is;

Your current balance as of today 08:12 is £0.50. You have 520 minutes, unlimited texts and 5.5GB remaining until 20/07/2021 for your £10 Talk Pack. Your remaining data includes of rolled over data. Your last top up was £5.00 on 14/12/2020 at 06:19. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Returned from abroad, no internet

Leanne_T — Tue, 22 Jun 2021 07:40:56 GMT

Hi @Stuckinindia

Thanks for coming to the community.

What happens when you try and use any apps or the internet?

Thanks 🙂

Leanne.

Re: Returned from abroad, no internet

Stuckinindia — Tue, 22 Jun 2021 08:43:14 GMT

Hi,

with the WiFi off and the mobile data on it says no internet connection please connect to network or WiFi.

Re: Returned from abroad, no internet

Stuckinindia — Tue, 22 Jun 2021 08:47:09 GMT

Would the configuration settings of the Indian sim have altered anything?

Re: Returned from abroad, no internet

Leanne_T — Tue, 22 Jun 2021 08:48:24 GMT

Thanks @Stuckinindia

Just to check, can you make calls and send texts?

What phone are you using?

Thanks 🙂

Leanne.

Re: Returned from abroad, no internet

Stuckinindia — Tue, 22 Jun 2021 08:53:17 GMT

Hello,

it's a Samsung core prime and yep, the texts and calls are working fine.

Re: Returned from abroad, no internet

Leanne_T — Tue, 22 Jun 2021 08:57:14 GMT

Thanks @Stuckinindia

Can you check the APN settings are correct using the EE APN Settings: Where to find them, post for guidance.

Let me know how you get on 🙂

Leanne.

Re: Returned from abroad, no internet

Stuckinindia — Tue, 22 Jun 2021 09:13:26 GMT

Hi Leanne,

thanks for taking the time to help. I'm currently quarantining next to Heathrow and my son wants a live aeroplane show when I go for my daily prison exercise in the car park next to the run way but the WiFi doesn't reach that far.

I now have mobile internet thank you for solving the problem. I shall now go show my son aeroplanes.

Re: Returned from abroad, no internet

Leanne_T — Tue, 22 Jun 2021 09:16:04 GMT

I am really happy this has got your data working for you @Stuckinindia

I hope he loves the Aeroplanes!

Take care 🙂

Leanne.