topic Re: Plan problem in Archived Posts

Plan problem

Popvinyl25 — Mon, 21 Jun 2021 12:50:13 GMT

hey all I reset my Apple Watch to add it to my new phone but now my plans gone? I had unlimited data with the watch but now it says but a add on when try set network up, what should I do?

Re: Plan problem

Jon_K — Mon, 21 Jun 2021 14:47:09 GMT

Hi @Popvinyl25.

Welcome to the community.

Do you get an option to add a data plan?

Are you getting an error code or message?

Jon

Re: Plan problem

Popvinyl25 — Mon, 21 Jun 2021 14:50:20 GMT

Hi no just says a 10gb plan for £7 but I had unlimited on it when it was synced to my old phone, there’s no option for that plan when I try to add data on my phone to my watch.

Re: Plan problem

Schockwave — Mon, 21 Jun 2021 14:54:41 GMT

@Popvinyl25 , are you still within your 24 month contract? If so, I would suggest ringing customer service, they should be able to help sort this out.

You know that after 24 months, the plan will be 10Gb for £7.- per month?