topic Re: Wrong data showing in Archived Posts

Wrong data showing

NigeDakin — Sun, 20 Jun 2021 20:16:11 GMT

I bought 160gb plan sim only but only showing 80gb..been 3 days now

All add ons applied

Cheers

Re: Wrong data showing

Katie010597 — Sun, 20 Jun 2021 20:57:39 GMT

I'm having this issue too. Got a new phone yesterday and was told it was a 10gb plan but it's only showing my allowance as 5gb in the my ee app

Re: Wrong data showing

XRaySpeX — Sun, 20 Jun 2021 21:34:01 GMT

@NigeDakin ( @Katie010597 😞 Look in your Extras & Add-ons for the missing 80GB (5GB). If it's not there, it's just a mistake by EE. It's happened to many new data plans. You will need to speak to CS to get it corrected.

Re: Wrong data showing

Leanne_T — Mon, 21 Jun 2021 07:27:08 GMT

Morning @NigeDakin @Katie010597

Thanks for coming to the community.

If you log into your My EE app, and select add-ons, do you have any extra data add-ons showing?

If not, can you visit add-on.ee.co.uk, how much data is showing?

Thanks 🙂

Leanne.