topic Connection issues in Archived Posts

Connection issues

Patrecef — Thu, 10 Jun 2021 12:35:10 GMT

Hi anyone having issues with watsapp on 4G EE?

Re: Connection issues

bristolian — Thu, 10 Jun 2021 12:39:43 GMT

Hello @Patrecef

All is good for me. What are the issues you're having? Can you use mobile data for other functions, web browsing etc?

Re: Connection issues

Patrecef — Thu, 10 Jun 2021 12:56:06 GMT

no all will be down same time either calls or browsing.

Re: Connection issues

bristolian — Thu, 10 Jun 2021 13:03:18 GMT

@Patrecef wrote:

no all will be down same time either calls or browsing.

Does your phone show signal bars? If not, then try restarting your phone and check on the status board under "check network" for any local issues in your area.

Re: Connection issues

Patrecef — Thu, 10 Jun 2021 13:17:47 GMT

Yes I can see signal bars and if it’s a local issue even than I can’t get in touch with EE customer service team .

Re: Connection issues

Christopher_G — Thu, 10 Jun 2021 15:33:56 GMT

Did you check for or report a problem on the network status checker, @Patrecef?

That way our network team can investigate whether there's a problem locally.

Chris

Re: Connection issues

Patrecef — Sun, 13 Jun 2021 18:08:05 GMT

Network been very very poor I would say substandard. I can’t get in touch with EE . Very poor overall service.

Re: Connection issues

Patrecef — Mon, 14 Jun 2021 06:38:56 GMT

I have been complaining about very poor or substandard network from EE off late this never happened before and I have had no satisfactory reply so far , after associated with EE for over 6 years it really disappointing .

Re: Connection issues

Jon_K — Mon, 14 Jun 2021 06:50:41 GMT

Hi @Patrecef.

Have you been able to check our Network Status Checker yet? It will allow you to check for any ongoing work or problems in your area.

How are you trying to contact us?

Jon

Re: Connection issues

Patrecef — Mon, 14 Jun 2021 17:32:37 GMT

I can’t even check internet speed as the web page only loading all the time and I tried calling on 150 customer service

Re: Connection issues

Leanne_T — Mon, 14 Jun 2021 17:54:24 GMT

Hi @Patrecef

Thanks for coming back to us.

Did you speak to our Tech Gurus when you called 150? They will be able to get this looked into for you.

Thanks.

Leanne.

Re: Connection issues

Patrecef — Mon, 14 Jun 2021 19:14:15 GMT

No I didn’t as the computer msg doesn’t direct me to anyone, it says check for online help and this was not the case before .

Re: Connection issues

Chris_B — Mon, 14 Jun 2021 19:16:02 GMT

@Patrecef You’ll need to call customer services on 150 from your EE phone.

Re: Connection issues

Patrecef — Tue, 15 Jun 2021 07:10:50 GMT

Exactly what I have been doing and I guess EE is pushing people more into online help rather to customer service on call .

Re: Connection issues

Patrecef — Tue, 15 Jun 2021 07:13:37 GMT

Also you can advise me a particular option after dialing 150 on EE network.

Re: Connection issues

Christopher_G — Tue, 15 Jun 2021 09:40:03 GMT

Hi @Patrecef

To get technical support, call 150 and select options 1, 3 then 4.

Chris