topic No internet for last 2 days in Archived Posts

No internet for last 2 days

marcinxxl — Thu, 10 Jun 2021 07:03:19 GMT

Hi, I have problem with internet for last 2 days (postcode TW4) no 4G & 5G only calls I can make. I have 5 bars signal and little cross next to signal status which mean no internet. I try to swap devices but without luck. That's info from my Huawei cube

WAN IPv6 Address

2a01:4c8:a2:84a3:5a02:3ff:fe04:506

CELL_ID

3578112

CQI

CQI0:11 CQI1:32639

RSRQ

-8.0dB

RSRP

-87dBm

RSSI

-61dBm

SINR

13dB

Wireless transmit power

PPusch:0dBm PPucch:-2dBm PSrs:1dBm PPrach:0dBm

Uplink mod/demod of MCS

mcsUpCarrier1:29

Downlink mod/demod of MCS

mcsDownCarrier1Code0:30 mcsDownCarrier1Code1:29

PLMN

23430

Re: No internet for last 2 days

marcinxxl — Wed, 09 Jun 2021 22:09:35 GMT

UPDATE:

it was fixed for last 11 months until yesterday 😞 no internet again , i have good signal with 5 bars on the phone also there is little cross . My cell id is 3578112

Re: No internet for last 2 days

James_B — Thu, 10 Jun 2021 06:57:41 GMT

Hi @marcinxxl,

I'm sorry to hear you are experiencing issues again. Are there any problems showing on the coverage checker?

James

Re: No internet for last 2 days

bristolian — Thu, 10 Jun 2021 07:34:08 GMT

Hi @marcinxxl

Sorry, but can you clarify what you mean by "no 4G and 5G only calls"?

You've posted some 4G signal parameters, but does your phone display VoLTE next to the signal bars? Do you have mobile data enabled, and have you tried restarting your phone?

Re: No internet for last 2 days

marcinxxl — Thu, 10 Jun 2021 09:49:41 GMT

hi , i have no internet connection on all 3 devices (2phones and Huawei 5G win), thats what i have on my mobile.

and on huawei win

[mod edit: image rejected due to it containing personal information]

Re: No internet for last 2 days

bristolian — Thu, 10 Jun 2021 10:40:16 GMT

Can you confirm you have mobile data enabled, and have tried restarting your phone?

Re: No internet for last 2 days

marcinxxl — Thu, 10 Jun 2021 12:01:13 GMT

yes, date is on and i was restarting devices many times.

Re: No internet for last 2 days

marcinxxl — Thu, 10 Jun 2021 12:38:41 GMT

ok i noticed when my Huawei connect to different mast (3193345) than usually internet works again but few seconds later It's connect back to 3578112 and internet goes down.

when connected to 3193345

when connected to 3578112

Re: No internet for last 2 days

bristolian — Thu, 10 Jun 2021 12:38:34 GMT

Those are unique cell-IDs - I'd recommend using the coverage & status checker to report a problem, click on "check network" and then "report a problem" to get this passed to EE network teams.