topic Re: Data usage warning in Archived Posts

Data usage warning

Juliemeikle — Tue, 01 Jun 2021 14:44:29 GMT

Data usage. I always use minimal data. This month I have had a data usage email saying it has run out. No different pattern. I gifted data from another account and it has reset and shows that I have used almost none! How do i see the amount of data used. The phone itself shows minimal use and I cannot believe I have used more than usual let alone 20 GB more

Re: Data usage warning

EssexBoyEE — Tue, 01 Jun 2021 15:07:13 GMT

I normally find this is the best way to check whilst connected to mobile Data.

http://add-on.ee.co.uk/status

Re: Data usage warning

mikeliuk — Tue, 01 Jun 2021 19:01:45 GMT

Is one of these methods suitable? https://ee.co.uk/help/help-new/billing-usage-and-top-up/track-and-manage-your-usage/how-do-i-keep-track-of-my-monthly-usage

If you use Android, I find Internet Speed Meter Lite to be useful to see instantaneous bandwidth usage, to see usage day-by-day, and to see a summary of the month.

Re: Data usage warning

Juliemeikle — Thu, 03 Jun 2021 07:46:45 GMT

I want to check what the usage has been over the past month. I frankly do not believe my usage has gone up from under 1 GB to 20 GB when nothing else has chnaged

Re: Data usage warning

AJ17TN3 — Thu, 03 Jun 2021 08:45:59 GMT

This happened to me Tuesday. I was out yesterday so only logged in this morning. I tried to log through to checking my data. It told me I could buy some more; otherwise my account would reset on 05 June (tomorrow). When I checked my BALANCE it told me I had used 0 bytes of free data during this billing period. I also found that I hadn't registered my account with EE; so did so and subsequently joined the community, where I saw this recent message posted. I am not sure how much this reply helps except to say this is what has happened to me in the same time frame as the original poster.

Re: Data usage warning

Jon_K — Thu, 03 Jun 2021 10:00:21 GMT

Hi @AJ17TN3.

Welcome to the community.

Did you manage to get this sorted?

Do you now have data to use or are you waiting until the 5th June?

Jon

Re: Data usage warning

AJ17TN3 — Thu, 03 Jun 2021 13:36:30 GMT

Hello Jon
Thank you for your welcome. Yes I do have data now.
Thank you.
Anita

Re: Data usage warning

Jon_K — Thu, 03 Jun 2021 13:57:43 GMT

That's great, thanks for letting us know, @AJ17TN3 🙂

Re: Data usage warning

Juliemeikle — Sun, 06 Jun 2021 19:55:14 GMT

I started this thread and No! No resolution.

I was gifted some data but that is not the point. I believe the message was wrong as the app shows I had not used the data.

How do you see current usage....is there no breakdown? Other accounts I have you can check as you go along. I may have to switch over from EE to them.

Re: Data usage warning

Jon_K — Mon, 07 Jun 2021 07:05:32 GMT

Hi @Juliemeikle.

Our Customer Care team will be able to check your data usage and see if there are any irregularities.

I'm glad you've managed to get some data to use.

Jon