topic Face time in Archived Posts

Face time

Jo1950 — Wed, 02 Jun 2021 21:19:27 GMT

Only happens in doors face time freezes and breaks up. Cannot use indoors. Family phones are ok but mine is not a good reception.

Re: Face time

Jon_K — Thu, 03 Jun 2021 06:48:25 GMT

Hi @Jo1950.

Welcome to the community.

Does this happen on Mobile Data or WiFi?

Does the call disconnect or break up and go distorted?

Jon

Re: Face time

Jo1950 — Thu, 03 Jun 2021 07:40:54 GMT

Hi yes it does distort and freezes and voice breaks up. I use our wifi indoors (my house) when I’m out it works ok. Very frustrating.

Re: Face time

Jon_K — Thu, 03 Jun 2021 08:00:35 GMT

Thanks @Jo1950.

Does your WiFi work well with other devices, or is it slow for other things too?

Have you tried any troubleshooting steps so far?

Jon

Re: Face time

Chris_B — Thu, 03 Jun 2021 08:40:13 GMT

@Jo1950 So your issue is when your using WiFi. Have you tried restarting the router ? Turn it off for 30+ seconds before you restart it and then try again it also might be worth removing the router from your device and setting it up from scratch again.

Re: Face time

Jo1950 — Thu, 03 Jun 2021 10:25:40 GMT

Thanks I’ll try that.