topic No signal on my phone. in Archived Posts

No signal on my phone.

Kelly118 — Thu, 27 May 2021 11:28:29 GMT

I bought a second hand iPhone 11 and put my sim from my iPhone 6s(worked had signal) now all im getting is no service I’ve been through apple support and the device is working I’ve tried turning off automatic network selection and it has ee o2 3 and Vodafone any help would be appreciated as I can’t call 150 also I can’t receive or make calls and texts. Thank you

Re: No signal on my phone.

wardi — Thu, 27 May 2021 12:09:26 GMT

Could it be locked to another network?

Re: No signal on my phone.

Kelly118 — Thu, 27 May 2021 12:15:30 GMT

No it says the network provider is ee

Sent from my iPhone

Re: No signal on my phone.

James_B — Thu, 27 May 2021 12:42:17 GMT

Hi @Kelly118,

Welcome to the EE Community. 🙂

If the phone isn't locked to another network, it could have been reported lost or stolen and blacklisted.

If you put your SIM back in your old phone is it still working?

James

Re: No signal on my phone.

Kelly118 — Thu, 27 May 2021 12:43:30 GMT

Yes it still works in my old phone

Sent from my iPhone

Re: No signal on my phone.

James_B — Thu, 27 May 2021 12:47:48 GMT

Hi @Kelly118,

If your SIM works in your old phone, there must be an issue with your new phone. It could well be locked to another network or blacklisted. I'd recommend contacting the seller to check.

James

Re: No signal on my phone.

Kelly118 — Thu, 27 May 2021 12:50:30 GMT

I’ve spoken to apple support they said the phone is working they checked the serial number. I’m going to go to my local electronics shop tomorrow to see if they can figure it out thank you for your help.

Sent from my iPhone

Re: No signal on my phone.

James_B — Thu, 27 May 2021 13:06:07 GMT

Hi @Kelly118,

Have you tried a factory reset? Go to Settings > General > Reset

James