topic Re: New contract - Mobile Data won't work in Archived Posts

New contract - Mobile Data won't work

Marquis — Fri, 21 May 2021 15:38:56 GMT

Hello,

I've just started a new contract with EE and although I have 10Gb included, visible on my web account and agreed with customer sales, my iPhone gives a pop-up saying I am "not subscribed to a mobile data service", no matter what I try to resolve this.

I have:

Switched mobile data off and on

Switched app data off and on again

Switched mobile off and on

Switched to 3g

Switched to 4g

Switched Wifi calling off and on

Removed the sim card and restarted

Reset network services on the iPhone

switched airplane mode off and on.

All to no avail. A customer service technician from EE says there is nothing wrong at their end. My previous contract had mobile data without problem from a different provider.

Anyone experienced this?

Anything else I can try?

Many thanks

Marquis

Re: New contract - Mobile Data won't work

Chris_B — Fri, 21 May 2021 15:43:21 GMT

@Marquis go to Settings>General scroll down to profile ( Profile will only show if a profile is installed on your device ) If there is please delete it and then restart your device and see if you can use cellular data.

Re: New contract - Mobile Data won't work

Marquis — Fri, 21 May 2021 15:55:04 GMT

Yes!! Thank you very much Mr Chris_B. You are indeed a Grand Master, and have beaten the internet and EE Tech support. All working now.

All the best and I wish you a splendid remainder of the day

Cheers

Marquis