topic Re: Blank data left in Archived Posts

Blank data left

MillieGurney — Wed, 19 May 2021 13:59:59 GMT

I am currently on the family plan of EE and I share data with my sibling. This morning when I left the house I had no access to data and when I checked my EE it showed 'blank' of 'blank' data left whilst my siblings showed 10GB. It wasn't empty it just didn't show. Could anyone explain this and tell me how to fix it as no one else I know does and I need access to data on my phone?

Re: Blank data left

Jon_K — Wed, 19 May 2021 15:44:55 GMT

Hi @MillieGurney.

Welcome to the community.

When was the last time you were able to use data?

Have any of you upgraded recently?

What phone are you using?

Jon

Re: Blank data left

MillieGurney — Wed, 19 May 2021 17:08:51 GMT

I was able to use data yesterday,

None of us have upgraded recently

Huawei P20 lite

Re: Blank data left

Jon_K — Wed, 19 May 2021 17:44:07 GMT

Thanks @MillieGurney.

Have you tried restarting both phones?

Are you checking your data allowance in the My EE App?

Jon

Re: Blank data left

MillieGurney — Thu, 20 May 2021 06:36:36 GMT

I've tried to restart the phones that are showing the blank data allowance and it shows when I check any ee thing whether it's the website or the my ee app

Re: Blank data left

MillieGurney — Thu, 20 May 2021 06:40:29 GMT

On the EE website it shows as no data and when I click on more details it shows a message saying that it isn't working @Jon_K

Re: Blank data left

Leanne_T — Thu, 20 May 2021 14:40:49 GMT

Hi @MillieGurney

Thanks for coming back to us.

If you visit add-on.ee.co.uk on the device, do you have a data allowance showing?

Can you access data today?

Thanks 🙂

Leanne.

Re: Blank data left

MillieGurney — Thu, 20 May 2021 14:38:04 GMT

When I clicked on the link it says it was forbidden and I don't have access.

My data is still not working @Leanne_T @Jon_K

Re: Blank data left

Leanne_T — Thu, 20 May 2021 14:40:03 GMT

Hi @MillieGurney,

Sorry about that, can you try this link - add-on.ee.co.uk when not connected to WiFi, does this show you how much data has been used?

Thanks.

Leanne.

Re: Blank data left

MillieGurney — Thu, 20 May 2021 14:40:10 GMT

However I did receive two messages from ee. One saying that I had no data left despite the person I share with still having data. And the other saying that my network was reset and to reset my phone, but I did that and nothing happened. My allowance resets on the 26th so if none of this helps I'll wait til then to see if it resets

Re: Blank data left

Leanne_T — Thu, 20 May 2021 14:42:07 GMT

Hi @MillieGurney

Do they have to gift you data each month?

Or, do you have a shared plan?

Leanne.

Re: Blank data left

MillieGurney — Thu, 20 May 2021 14:42:27 GMT

My mobile data isn't working so how will I access the site without wifi @Leanne_T

Re: Blank data left

MillieGurney — Thu, 20 May 2021 14:43:35 GMT

We have a shared plan that I am not in control of but I can gain access to the person who is' phone

Re: Blank data left

Leanne_T — Thu, 20 May 2021 14:44:35 GMT

You will still be able to view any data allowance you have and how much has been used @MillieGurney

Thanks 🙂

Leanne.

Re: Blank data left

MillieGurney — Thu, 20 May 2021 16:40:25 GMT

The point is that I am unable to see how much data I have or use my data no matter the platform?

Re: Blank data left

Christopher_G — Fri, 21 May 2021 06:58:22 GMT

Hi @MillieGurney

I'd suggest speaking to our Mobile Care team so they can check your account and find out why it isn't showing your allowances.

Chris