topic Re: Why is my data balance incorrect? in Archived Posts

Why is my data balance incorrect?

MrsSpiller — Mon, 17 May 2021 00:22:25 GMT

Hi there,

I have a data allowance of 20GB p/mo and am in the US currently with work and despite buying a roam package it’s running down quick!

It was showing 18.4GB had been used already so I bought a 10GB bolt on to top it up... and immediately it went from “18.4GB of 20GB used” to “28.4GB of 30GB used”...?!?

Has this happened to anyone else?

Thanks!

Re: Why is my data balance incorrect?

Laggy — Mon, 17 May 2021 02:21:05 GMT

Me too, ee is a funny network. Just speak to customer service in India lol and if you get a nice person they will sort it. Ive just upgraded and they changed billing date and conned me into a 4g phone instead of 5g

Re: Why is my data balance incorrect?

Leanne_T — Mon, 17 May 2021 06:56:41 GMT

Hi @MrsSpiller

Thanks for coming to the community.

Are you checking your My EE account or at add-on.ee.co.uk?

What device are you using?

Thanks.

Leanne.

Re: Why is my data balance incorrect?

Leanne_T — Mon, 17 May 2021 06:59:14 GMT

Hi @Laggy

Thanks for posting on the community.

Have you spoken to our Mobile Care team to get your upgrade and billing date looked into?

Have you requested a return for the phone?

Thanks.

Leanne.

Re: Why is my data balance incorrect?

Laggy — Fri, 21 May 2021 03:25:00 GMT

this is mad

Re: Why is my data balance incorrect?

Chris_B — Fri, 21 May 2021 06:07:21 GMT

@Laggy If your speaking to a customer services agent in India then your not calling EE customer services are there aren’t any in India, it’s all UK and Ireland based.