topic Re: NO DATA in Archived Posts

NO DATA

FANO — Sat, 15 May 2021 19:35:13 GMT

Hello.

My data remaining says data left is zero but this is incorrect as I am not in country and have not used this data.

I also cannot see online chat on my EE online to reach EE.

Can anyone help.

Tia.

Re: NO DATA

Chris_B — Sat, 15 May 2021 20:45:06 GMT

@FANO The live chat is for contract customers only so if you’re on pay-as-you-go unfortunately you cannot use live chat. Depending on where you are you can use data from your tariff allowance in the EU you don’t get free data abroad.

Re: NO DATA

Christopher_G — Sun, 16 May 2021 07:39:45 GMT

Hi @FANO

Welcome to the community.

Whereabouts in the world are you?

Chris

Re: NO DATA

FANO — Sun, 16 May 2021 22:00:00 GMT

I am outside the EU Chris.

Re: NO DATA

Leanne_T — Mon, 17 May 2021 06:53:25 GMT

Hi @FANO

Thanks for coming back to us.

To use data outside of the EU you would need to purchase a data add-on.

You can view available add-ons at add-on.ee.co.uk

Thanks.

Leanne.

Re: NO DATA

XRaySpeX — Mon, 17 May 2021 12:05:23 GMT

As you are outside EU you cannot use your UK allowance there. So your data will show as 0 unless you buy a roaming data add-on.