topic Re: Control shared data use in Archived Posts

Control shared data use

ChrisGrey53 — Wed, 28 Apr 2021 13:29:38 GMT

I am trying to control the amount of data that members of my family can use (currently one person is using 80%). I tried the FAQ section and it seems to say how that can be achieved but when I follow the instructions I find that the interface does not offer the option it says to use.

Any clues?

Re: Control shared data use

James_B — Wed, 28 Apr 2021 15:51:01 GMT

Hi @ChrisGrey53,

Welcome to the EE Community. 🙂

Is this for a 4GEE router? Which one?

James

Re: Control shared data use

ChrisGrey53 — Fri, 30 Apr 2021 08:57:43 GMT

Hi, this is not related to a router. I am trying to control the data use on my family sharing because one of my family has used 80% of the allowance (100Gb!!!).

Re: Control shared data use

Christopher_G — Fri, 30 Apr 2021 11:09:58 GMT

Hi @ChrisGrey53

You may be able to set a mobile data limit within the settings of the device the user has. What are they using?

Chris

Re: Control shared data use

ChrisGrey53 — Fri, 30 Apr 2021 11:16:40 GMT

Thanks for the suggestion but.....

The person is using an Android device. I have looked into that but the issue with it is that they can change the settings back themselves. Ideally I want to allocate a reasonable share of the data.

Re: Control shared data use

Christopher_G — Fri, 30 Apr 2021 11:26:56 GMT

It may be worth speaking to our Mobile Care team to see if that user can be moved onto a separate plan, or restructure the account from a sharing plan, @ChrisGrey53.

Chris

Re: Control shared data use

ChrisGrey53 — Fri, 30 Apr 2021 11:32:02 GMT

OK. Not ideal because the person concerned is my granddaughter and moving her out of the family sharing isn’t viable.

I will have to just keep a better eye on the use and block the mobile data use as necessary.

Re: Control shared data use

Christopher_G — Fri, 30 Apr 2021 11:34:59 GMT

She could still be on the same account as you, @ChrisGrey53. 🙂

Just have her own allowances for calls texts and data.

Chris

Re: Control shared data use

ChrisGrey53 — Fri, 14 May 2021 18:56:45 GMT

Things are worse than I thought. I looked at my plan today and it said I have unlimited data. So how can I run out?

Wo Rae than that the interface shows a different data allowance in different places. One of these shows that I have 100Gb data allowance. Not exactly unlimited!

Worse still, when I look at the data usage interface it says that I have 69Gb left out of just 76Gb.

Something is seriously wrong here!!!

Re: Control shared data use

Christopher_G — Sat, 15 May 2021 07:17:27 GMT

Hi @ChrisGrey53

I know that on unlimited plans, you get 100GB to share with other numbers on your account, it could be referencing that. If not, I'd recommend speaking with our Mobile Care team. They have access to your account and will be able to find out what's going on.

Chris

Re: Control shared data use

ChrisGrey53 — Sat, 15 May 2021 09:35:20 GMT

There are two problems here. The suggestion that you have made does not explain why, assuming that I can only share 100Gb of my unlimited allowance, the system is reporting that I have 69Gb of just 76Gb!

Second problem is that I have tried to chat with EE but apparently just answering security questions isn’t enough and I must speak with them. I have explained that I am on a ventilator and therefore speaking on the phone is virtually impossible for me. Even with that explanation they are adamant that I have to do it!

Re: Control shared data use

Christopher_G — Sat, 15 May 2021 11:14:58 GMT

You're right, it doesn't explain it, unless you've changed your plan recently and it's a pro rata allowance, @ChrisGrey53.

I'm sorry to hear that you're not able to call because of your breathing apparatus. Is there anyone else who can call on your behalf?

It sounds like this needs to be looked into further, if the chat team aren't able to explain it.

Chris

Re: Control shared data use

EssexBoyEE — Sat, 15 May 2021 11:27:46 GMT

On UL Data plans there is no Data Cap only a Fair Use Policy. You get at the begining of your own monthly Start Date 100gb to share on your family members, if you don't share anything on your Start Date, your own Data use starts to eat into the 100gb share allowance, so let's say you use 40gb Yourself then you only have 60gb left you can share and so on, you still have UL Data to use yourself but just not all of your 100GB left to share.

So, best thing to is to start sharing your Data allowance at the start of your monthly refresh Data or at least Park some or all of it on another Member who is not UL and then share from that one.

Re: Control shared data use

ChrisGrey53 — Sat, 15 May 2021 15:32:16 GMT

That is surprising information and I was not made aware of the way it works when I renewed. I now seem to be on a worse tariff than before because now I am expected to become the person who shares data religiously on the 2nd of every month. Is EE going to pay me a wage now?

Re: Control shared data use

EssexBoyEE — Sat, 15 May 2021 19:54:44 GMT

I don't work for EE I'm just a customer like yourself and was trying help you understand how the system works and the best way to try and achieve a work around.

I hope the info was some help to you.

Re: Control shared data use

ChrisGrey53 — Sun, 16 May 2021 08:31:35 GMT

Hi, yeah sorry if I came across that way. I kind of understood that you were not working for EE but I think my frustration with them leaked through. I do appreciate the fact that you tried to help.