topic Re: Hotspot connects but no internet in Archived Posts

Hotspot connects but no internet

Mashed — Sun, 02 May 2021 13:19:44 GMT

I've had this issue for sometime. I want to use my phone as a hotspot at my caravan on 2 TVs. My phone connects successfully. My husband has gifted me data so I have plenty of data. If I change the APN sometimes it'll work for a short period then stop, mostly it doesn't work at all. I thought there may be some sort of limit on my number but EE said there isn't. They did give me a new SIM which worked briefly and I was back to the same situation.

I can still browse internet on my phone.

Has anyone got any idea why it won't work?

Thanks!

Re: Hotspot connects but no internet

Chris_B — Sun, 02 May 2021 14:21:51 GMT

@Mashed Why are you changing the APN settings? Once set correctly you don’t need to change it again as It’s one time setup.

Re: Hotspot connects but no internet

Mashed — Sun, 02 May 2021 14:54:10 GMT

A post regarding this issue advised to create a new APN, which worked for a while and I could connect and watch Netflix for a little while. Ultimately it disconnects and goes back to being connected with no internet. Being able to watch briefly led me to think there was some sort of data cap, however EE have said there isn't. I have no idea why creating a new APN works even for a short time.

Re: Hotspot connects but no internet

Mashed — Sun, 02 May 2021 19:39:21 GMT

@Chris_B Further info, I restored the APN, managed to watch about an hour and a half of Netflix before it stopped working and was back to "connected, no internet". Restored APN again and tried to connect, connected but no internet. I renamed the Hotspot and changed the password and am now connected again and working although I'll probably only get a wee while before it goes again.

Any help much appreciated.

Re: Hotspot connects but no internet

Mashed — Mon, 03 May 2021 23:59:11 GMT

Can anyone help?

Re: Hotspot connects but no internet

Christopher_B — Tue, 04 May 2021 07:10:12 GMT

Hi @Mashed

Thanks for coming to the community about this.

I hope you're well and having a nice day, are you up to much?

I know how important it is to have your entertainment set up when at the caravan, my mam spends a load of time doing the same.

Can I just check what make and model phone you're using to hotspot?

Thanks

Chris

Re: Hotspot connects but no internet

Mashed — Tue, 04 May 2021 07:32:06 GMT

@Chris_B

Hi all good thanks. My phone is an oppo Rx 17 neo. It has always been like this. I've only discovered the bizarre workaround of resetting the APN, changing the name and password of the APN, restarting phone and TV then it connects and works for a while. I have to do the same for the bedroom TV (one is a Toshiba and the other is a Bush).

It's fine when my husband is here as we just use his phone.

Re: Hotspot connects but no internet

Chris_B — Tue, 04 May 2021 07:58:07 GMT

@Mashed You might want to tag @Christopher_B Lol.

Re: Hotspot connects but no internet

Mashed — Tue, 04 May 2021 08:03:07 GMT

@Chris_B oops,sorry😂

Re: Hotspot connects but no internet

Chris_B — Tue, 04 May 2021 08:05:24 GMT

@Mashed no problem.

I might need to change my name. 😆

Re: Hotspot connects but no internet

Christopher_B — Tue, 04 May 2021 08:17:24 GMT

@Mashed Thanks for that information, I appreciate it.

It's a little strange that this works then randomly stops after a while.

Have you noticed anything that coincides with it stopping, such as the battery getting low or moving from one WiFi device to another?

Thanks.

Chris.

Re: Hotspot connects but no internet

Mashed — Tue, 04 May 2021 08:30:05 GMT

@Christopher_B no it has plenty of charge. If I switch the TV off and back on, the TV will connect but with no internet. Tried putting the SIM in my husband's phone previously and it did the same in his phone, so thought it was something to do with the SIM. Got a new SIM which worked briefly then the problem started again.

Re: Hotspot connects but no internet

Christopher_B — Tue, 04 May 2021 08:42:33 GMT

Hi @Mashed

At this stage I think the best thing to do is have a chat with our Tech Gurus so they can work with you to find out what's causing this.

Thanks.

Chris.