https://community.ee.co.uk/t5/Archived-Posts/Content-lock/m-p/1048377#M275196 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1810576">@al4513</a>&nbsp; &nbsp;Is this when connected to cellular data or WiFi ? &nbsp; If it’s when connected to WiFi it has nothing to do with your EE PAYG account. &nbsp; If it’s when connected to a cellular data &nbsp;connection then it’ll be your EE account that needs to be changed. &nbsp;(nothing to do with your phone)<BR /><BR /></P> <P>&nbsp;</P> <P>The easiest way to do this is call customer services and request the removal of content lock. &nbsp;You’ll need a credit/debt card to pay a refundable token. &nbsp; &nbsp; &nbsp;</P> <P>&nbsp;</P> <P>Going to the store they just needed to see ID from you and they should of done this for you.&nbsp;</P> Sun, 02 May 2021 14:11:26 GMT Chris_B 2021-05-02T14:11:26Z https://community.ee.co.uk/t5/Archived-Posts/Content-lock/m-p/1048370#M275195 <P>I'm sure this has already been covered quite extensively however I'm trying to get the content lock turned off on my phone. I'm on PAYG so went in to a store today to do so.</P><P>They told me in store there is no lock on my phone and it must be my wifi. It isn't - its definitely locked on my phone. How do I get this sorted...? I don't want to go back into the store again and be told the same thing...</P><P>&nbsp;</P><P>Any help would be greatly appreciated : )&nbsp; &nbsp; &nbsp;&nbsp;</P> Sun, 02 May 2021 13:51:44 GMT https://community.ee.co.uk/t5/Archived-Posts/Content-lock/m-p/1048370#M275195 al4513 2021-05-02T13:51:44Z https://community.ee.co.uk/t5/Archived-Posts/Content-lock/m-p/1048377#M275196 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1810576">@al4513</a>&nbsp; &nbsp;Is this when connected to cellular data or WiFi ? &nbsp; If it’s when connected to WiFi it has nothing to do with your EE PAYG account. &nbsp; If it’s when connected to a cellular data &nbsp;connection then it’ll be your EE account that needs to be changed. &nbsp;(nothing to do with your phone)<BR /><BR /></P> <P>&nbsp;</P> <P>The easiest way to do this is call customer services and request the removal of content lock. &nbsp;You’ll need a credit/debt card to pay a refundable token. &nbsp; &nbsp; &nbsp;</P> <P>&nbsp;</P> <P>Going to the store they just needed to see ID from you and they should of done this for you.&nbsp;</P> Sun, 02 May 2021 14:11:26 GMT https://community.ee.co.uk/t5/Archived-Posts/Content-lock/m-p/1048377#M275196 Chris_B 2021-05-02T14:11:26Z