topic Re: Re: EE SIM Plan Unlimited £27 UPG in Archived Posts

Re: EE SIM Plan Unlimited £27 UPG

1stockwige — Thu, 29 Apr 2021 11:15:14 GMT

I have the same think on the plan

EE SIM Plan Unlimited £27 UPG

says in my allowances unlimited mbs unlimited calls unlimited text

On Live chat been told this is not the case and a my EE error been with EE 14 years not great

Now saying cant speak to agent as all busy

Re: Re: EE SIM Plan Unlimited £27 UPG

James_B — Thu, 29 Apr 2021 11:37:09 GMT

Hi @1stockwige,

Welcome to the EE Community. 🙂

Are you allowances showing correctly in My EE?

James

Re: Re: EE SIM Plan Unlimited £27 UPG

1stockwige — Thu, 29 Apr 2021 12:01:40 GMT

Hi James

No they are not and been on live chat for over hour to 5 different people and not one has helped me i have sent them screen shots and saying mine is not unlimited plan.

on main page of my account

Your current plan and spend

EE SIM Plan Unlimited £27 UPG

Essential Plan, unlimited data, unlimited text messages, unlimited minutes, 12 month plan

on ee plan

Monthly payments

Total doesn't include extra charges, add-ons or discounts -

these show on your latest bill

Data

Unlimited

Minutes

Unlimited

Texts

Unlimited

i have saved all screen shots on pc and my phone

The chat has been with 5 people not one helped now there is a technical problem and cant help i have got the whole conversation saved

Re: Re: EE SIM Plan Unlimited £27 UPG

James_B — Thu, 29 Apr 2021 12:08:23 GMT

Hi @1stockwige,

What response do you get if you text BALANCE to 150?

James

Re: Re: EE SIM Plan Unlimited £27 UPG

1stockwige — Thu, 29 Apr 2021 12:11:46 GMT

current charges £0

refresh date

used 0 bytes of free data this period

no help all i want is what my plan states in my EE account and what stated in my allowance

I have started complaint as ridiculous if way i can send you transcript from online chat please let me know its very rude and not helpful

Re: Re: EE SIM Plan Unlimited £27 UPG

James_B — Thu, 29 Apr 2021 12:29:25 GMT

Hi @1stockwige,

The balance text would normally include your current data allowances. Have you just started your new plan? (With promotional plans it can take a few days for your full allowance to be added to your account)

Where are you seeing the incorrect data allowance?

James

Re: Re: EE SIM Plan Unlimited £27 UPG

XRaySpeX — Thu, 29 Apr 2021 12:36:51 GMT

Sorry, @1stockwige , but where does it show you don't have unlimited data? Everything you posted says "unlimited".

Re: Re: EE SIM Plan Unlimited £27 UPG

1stockwige — Thu, 29 Apr 2021 12:50:44 GMT

Re: Re: EE SIM Plan Unlimited £27 UPG

1stockwige — Thu, 29 Apr 2021 12:52:47 GMT

James

Can I send you the images as a lot easier,

I have had it since 2020 this deal only because looked into it and then seen this didn't know.

Re: Re: EE SIM Plan Unlimited £27 UPG

XRaySpeX — Thu, 29 Apr 2021 13:01:23 GMT

No need! I've approved your 2nd image but the 1st can't be as it publicly reveals your mobile no. Please post it again with the no. blanked out. It's the info we want to see.

Re: Re: EE SIM Plan Unlimited £27 UPG

1stockwige — Thu, 29 Apr 2021 13:07:06 GMT

Re: Re: EE SIM Plan Unlimited £27 UPG

chistery — Thu, 29 Apr 2021 13:15:36 GMT

It looks to me like you have unlimited data, just the plan description is wrong, which is not unheard of on an old legacy plan which doesn't exist any more.

Re: Re: EE SIM Plan Unlimited £27 UPG

XRaySpeX — Thu, 29 Apr 2021 13:17:19 GMT

Thanks! What's it say under the Add-Ons tab? Any mention of any more data?

Re: Re: EE SIM Plan Unlimited £27 UPG

1stockwige — Thu, 29 Apr 2021 13:18:54 GMT

It states i only get 100gb which i think is incorrect

Re: Re: EE SIM Plan Unlimited £27 UPG

XRaySpeX — Thu, 29 Apr 2021 13:21:47 GMT

That already contradicts the 40GB on the Plan page. May I see the Add-on page?

Re: Re: EE SIM Plan Unlimited £27 UPG

1stockwige — Thu, 29 Apr 2021 13:24:04 GMT

my account has now come up locked so just trying get back in

There are so many mistakes on it its unreal but no one helps you in EE

Re: Re: EE SIM Plan Unlimited £27 UPG

1stockwige — Thu, 29 Apr 2021 13:26:07 GMT

as James on here as gone quiet i will try ring them as spoke to 5 people in one chat earlier and had no clue its ridiculous and very false advertisement

Re: Re: EE SIM Plan Unlimited £27 UPG

1stockwige — Thu, 29 Apr 2021 13:30:56 GMT

this is my add on page

100% Usage Alert

Free

Remove

£1.00 Loyalty discount

£0.84 / month excluding VAT

This add-on cannot be removed

London Underground WiFi

Free

Remove

20GB Additional Data

Free

This add-on cannot be removed

and this is usage

Your data allowance

Your allowances restart on the 26th of each month

94.7 GB left of 100 GB

0 MB

100 GB

Re: Re: EE SIM Plan Unlimited £27 UPG

James_B — Thu, 29 Apr 2021 13:39:41 GMT

Hi @1stockwige,

When did you start using your plan?

Thanks

James

Re: Re: EE SIM Plan Unlimited £27 UPG

1stockwige — Thu, 29 Apr 2021 19:14:22 GMT

Hi james

started it 14 months or so ago