topic Invalid Sim after giving 30 days notice in Archived Posts

Invalid Sim after giving 30 days notice

laurab101 — Wed, 28 Apr 2021 06:59:46 GMT

I called EE yesterday to give 30 days notice that I don't want the plan on my 4G wifi mini monthly plan to renew next month. Now it says Invalid Sim when I try to connect and when I try to call the number I used yesterday it doesn't recognise the number. Has it been cancelled early by mistake?

Re: Invalid Sim after giving 30 days notice

Christopher_B — Wed, 28 Apr 2021 10:05:18 GMT

Hi @laurab101

Welcome to the community 😊

I hope you're well and having a nice day.

Did this start to happen as soon as you came off the call to us, or did it start happening over night?

Could you please try turning the device off and back on to see if that helps?

Thanks.

Chris.

Re: Invalid Sim after giving 30 days notice

laurab101 — Wed, 28 Apr 2021 10:23:04 GMT

Thank you, yes the problem started the first time I tried to login after speaking to you. I've turned on and off a number of times and rebooted laptop and wifi.

Re: Invalid Sim after giving 30 days notice

Christopher_B — Wed, 28 Apr 2021 12:22:44 GMT

@laurab101 Thanks for that information I appreciate it.

I've sent you a private message about this.

Thanks.

Chris.