topic Re: NHS data not working in Archived Posts

NHS data not working

Laine2019 — Sun, 18 Apr 2021 06:54:12 GMT

I have no data at all. Why is this. I am registered for NHS unlimited. My plan shows this. But as soon as I try to use my mobile data there is no connection.

Re: NHS data not working

Chris_B — Sun, 18 Apr 2021 06:57:15 GMT

@Laine2019 It might just be there is a network issue in your area, have a look at THIS and use the check network tab.

Re: NHS data not working

Laine2019 — Sun, 18 Apr 2021 07:08:12 GMT

Thanks. I’ll have a look at that. But it’s been like this for weeks and now travelling further afield its within different areas eg 50 mile radius.

Re: NHS data not working

Chris_B — Sun, 18 Apr 2021 07:11:14 GMT

@Laine2019 Ok it’s not a network issue if it’s a 50m mile radius. Just to check cellular data is enabled and cellular data is enabled for all the apps on your device?

Re: NHS data not working

Laine2019 — Sun, 18 Apr 2021 07:13:15 GMT

Yes mobile data enabled.

Re: NHS data not working

Christopher_G — Sun, 18 Apr 2021 10:06:19 GMT

If it's showing that you have unlimited data, it should be working OK, @Laine2019.

Which phone do you have?

Chris

Re: NHS data not working

Laine2019 — Sun, 18 Apr 2021 16:51:08 GMT

iPhone 11

Re: NHS data not working

Jon_K — Mon, 19 Apr 2021 06:53:44 GMT

Thanks @Laine2019.

When WiFi is turned off on your phone, does it display 4G in the top right corner?

Have you tried restarting your phone?

Are you having trouble using data on both apps and for browsing online?

Jon