topic Re: Upgrade data showing incorrectly in Archived Posts

Upgrade data showing incorrectly

Jackie27 — Thu, 03 Dec 2020 13:20:56 GMT

Hi not sure if this is correct location but I have just upgraded two of my plans to 160gb and 5g but data is only showing as 80gb, this happened last time I upgraded but I can’t find a help chat and can’t get through on 150. Can anyone help? Thanks

Re: Upgrade data showing incorrectly

bristolian — Thu, 03 Dec 2020 13:25:57 GMT

Hi @Jackie27

Unfortunately, this is a public internet forum and no-one on here has access to your individual account.

If you're signed into myEE online and are on pay-monthly, the live chat option is an option, otherwise you will need to call C/S on 150 and be patient.

Re: Upgrade data showing incorrectly

Jackie27 — Thu, 03 Dec 2020 15:04:09 GMT

Thanks for your reply.I have tried live chat but no option for data problems and tells me I can’t continue. I called 150 again no option for data problems went through to upgrade as that’s why the problems has occurred after waiting 25 minutes told couldn’t help would transfer me but got disconnected. I have to say if you have any problems trying to get help is a nightmare .

Re: Upgrade data showing incorrectly

Leanne_T — Thu, 03 Dec 2020 15:32:26 GMT

Hi @Jackie27

Thanks for coming to the community.

Do you have any data add-ons showing if you log into your My EE app and select add-ons?

Speak soon 🙂

Leanne.

Re: Upgrade data showing incorrectly

Jackie27 — Thu, 03 Dec 2020 16:00:39 GMT

Hi @Leanne_T there is nothing showing on add ons but it relates to two sims linked to my Account. The plan was 160gb data for 24 months but only 80gb is showing, see screen shot below. I have blanked out the phone numbers.

Re: Upgrade data showing incorrectly

Leanne_T — Thu, 03 Dec 2020 16:27:24 GMT

Thanks @Jackie27

I have sent you a private message on here for some details.

Thanks 🙂

Leanne.

Re: Upgrade data showing incorrectly

Walesgp — Sat, 05 Dec 2020 22:52:39 GMT

mine is the same

have got 160gb plans but coming up as 80gb

op did you find a solution

thanks

Re: Upgrade data showing incorrectly

Leanne_T — Sun, 06 Dec 2020 08:40:16 GMT

Morning @Walesgp

Thanks for coming to the community.

How long ago did your plan change?

If you log into your My EE app, do you have any data add-ons showing in Plans and add-ons?

Thanks 🙂

Leanne.

Re: Upgrade data showing incorrectly

Emslh — Sun, 06 Dec 2020 17:32:48 GMT

Mine is the same. I took out a new sim only plan last week on the 160gb offer and only showing 80gb on account. Was waiting to see if it updates and changes but will be trying to call at some point tomorrow. Last time I had to ring, I was waiting nearly 1 hour for someone to take my call.

Hope you have sorted yours now.

Re: Upgrade data showing incorrectly

Katie_B — Mon, 07 Dec 2020 09:19:15 GMT

Hello @Emslh.

Thanks for coming to the community.

Please give us a call so our customer care team can look into this for you.

As soon as an agent is available you will be connected.

Katie 🙂

Re: Upgrade data showing incorrectly

Tyler_Durden321 — Sun, 18 Apr 2021 14:01:40 GMT

Hmmm, it's happened to me today and I think I know why. When you / I upgrade with EE we keep the same monthly account reset date as before. So, if you upgrade just a few days before this reset date then you will be given half of the new 160 GB immediately. And at the reset date you'll get the other 80 GB of data. BUT there is no rollover. So, you'll just have 80 GB that first new full month and then 160 GB from the next month onwards. It's annoying, yes. EE should give pro rata data in the first few days of an upgrade until the first reset date - but it doesn't. I've had this happen on previous upgrades with EE, too. I'm not going to argue the point with an EE operative though. It's not worth it. If you want to argue this with EE then do so and let me know if you have success.