topic Re: How do i get contact with online chat to customer services in Archived Posts

Re: How do i get contact with online chat to customer services

Sneillybones1 — Wed, 07 Apr 2021 15:27:31 GMT

Has any body found a way to contact ee because I am having major problems with the signal in my house, they told me that there was an issue but that they had fixed it but it is still very poor

Re: Re: How do i get contact with online chat to customer services

Leanne_T — Wed, 07 Apr 2021 16:11:43 GMT

Hi there @Sneillybones1

Thanks for coming to the community.

Do you have a mobile or home broadband account?

I will certainly see what I can do to help with the signal in your house 🙂

Thanks 🙂

Leanne.

Re: Re: How do i get contact with online chat to customer services

Northerner — Wed, 07 Apr 2021 16:04:07 GMT

Hi @Sneillybones1

Please see here:

https://ee.co.uk/help/help-new/get-in-touch

If this is mobile signal related then try restarting your phone. If the local mast was fixed then it will take some time to come back online especially if many people are trying to connect at the same time.

Thanks

Re: Re: How do i get contact with online chat to customer services

bristolian — Wed, 07 Apr 2021 16:38:45 GMT

Hi @Sneillybones1

I'd recommend using the status checker again, and use the "report a problem" link to send a report directly to EE network teams.

The vast majority of network issues tend to clear immediately the underlying fault is cleared, but there are some circumstances where this doesn't apply.