topic Re: Mobile data isn’t working in Archived Posts

Mobile data isn’t working

Paatric — Sat, 03 Apr 2021 19:38:03 GMT

Hi, I’m new to EE. My mobile data stopped working after my number was transferred to EE.

I’ve been without mobile data for 4 days now

Re: Mobile data isn’t working

Si_84 — Sat, 03 Apr 2021 19:43:45 GMT

this is also happening to my phone, I changed my number on Tuesday and since then I can only get 3G.

This is a known issue with EE and they don’t know when this will be fixed. I’ve been refunded my entire months mobile / Apple Watch plan.

Re: Mobile data isn’t working

Northerner — Sat, 03 Apr 2021 21:52:45 GMT

Hi @Paatric

Try downloading your internet settings from here:

https://setup-ee.wdsglobal.com/index.html

Thanks

Re: Mobile data isn’t working

Paatric — Sat, 03 Apr 2021 21:57:24 GMT

I have an iPhone and it’s not on the list.

Re: Mobile data isn’t working

tmobilefan — Sun, 04 Apr 2021 23:47:41 GMT

try opening up " gov.uk " web page or " nhs.uk " if this pages opening then EE

have applied a Data cap you will find that when you call you be lest with only front line call operator who will to manage to call by leaving you on hold for long time only to back to the call to say we have run check , every thing is working fine , if you ask to be transferred to Technical yo will told i'm very sorry but they wont take calls

here is the problem if your tied in to a contract you stuck if you on pay as you go the only option is add more credit .....

Re: Mobile data isn’t working

Christopher_G — Mon, 05 Apr 2021 08:44:16 GMT

Hi @Paatric

Welcome to the community.

Is there a carrier update available? Tap Settings > General > About. It'll pop up here if there is one.

Chris

Re: Mobile data isn’t working

Paatric — Mon, 05 Apr 2021 20:01:24 GMT

Hi @Christopher_G,

I’ve followed the steps but I can’t see an update available.

Thanks

Re: Mobile data isn’t working

Jon_K — Tue, 06 Apr 2021 07:47:10 GMT

Hi @Paatric.

If you can't see an update, it sounds like you're already up to date.

Are you able to try resetting your network settings?

This can be done in Settings, General, Reset, then Reset Network Settings.

Jon

Re: Mobile data isn’t working

Paatric — Tue, 06 Apr 2021 13:02:02 GMT

I’m not sure what’s happened but my mobile data is now working.

I guess the issue must’ve been resolved.

Thanks for your help!

Re: Mobile data isn’t working

tmobilefan — Tue, 06 Apr 2021 13:13:47 GMT

hi there,

that is fanatic news to hear,

i like to take credit really you my friend you need to take the credit for a

" job well done" in fixing the phone

only a post away should you, get over welled with technology feel free to click the thumbs up button in the future

Re: Mobile data isn’t working

Jon_K — Tue, 06 Apr 2021 13:35:25 GMT

Thanks for letting us know, @Paatric.

Let us know if you need anything further.

Jon