topic Re: New samsung s21 data not working in Archived Posts

New samsung s21 data not working

ts5857 — Sat, 03 Apr 2021 18:01:32 GMT

I've had a new Samsung s21 5g. My mobile data is not coming on. I've switched off and on again. Any ideas

Re: New samsung s21 data not working

XRaySpeX — Sat, 03 Apr 2021 19:05:35 GMT

Is Mobile Data switched ON?

Re: New samsung s21 data not working

ts5857 — Sat, 03 Apr 2021 19:10:42 GMT

Hello yes it is. It's driving me mad. Apart from in settings is there anywhere else it should switched on. I've never had an issue before. Am I missing something and being daft?

Re: New samsung s21 data not working

ts5857 — Sat, 03 Apr 2021 19:33:52 GMT

I've gone into settings network mode and chose 4g, 3g etc. That works so I guess unless I'm in Birmingham City Centre I'm not going to get the benefit of 5g just yet. Still at least I've got my data back

Re: New samsung s21 data not working

Si_84 — Sat, 03 Apr 2021 19:48:13 GMT

if your new to EE then this is a known issue to their tech team. This problem is affecting those who just joined EE, portered their number to EE or changed their number.

my advice is called them get the call logged and then ask for a credit to your account because your not getting what you paid for.

you can try reset your network settings etc but this doesn’t work.

Re: New samsung s21 data not working

tmobilefan — Mon, 05 Apr 2021 00:05:11 GMT

if you have switch on every thing then there is a higher probability there is somethingb on the network side

they just havent told you

Re: New samsung s21 data not working

ts5857 — Mon, 05 Apr 2021 08:19:03 GMT

Hi thanks for your response. I've been with them since they were T-MOBILE. I'm just waiting for a response from the tech team. Drives me mad that I couldn't sort it myself. Kind Regards, Tina

Re: New samsung s21 data not working

ts5857 — Mon, 05 Apr 2021 08:20:08 GMT

Sounds like it. Thanks for your response though. Kind regards