topic Re: Re: Advice: EE Content Lock in Archived Posts

Re: Advice: EE Content Lock

Stewey222 — Sat, 27 Mar 2021 09:24:24 GMT

Terrible customer services, no useful help whatsoever

Re: Re: Advice: EE Content Lock

Stewey222 — Sat, 27 Mar 2021 09:28:12 GMT

Worst customer service I’ve had, just goes in circles no useful help!

Re: Re: Advice: EE Content Lock

Leanne_T — Sat, 27 Mar 2021 09:29:53 GMT

Hi @Stewey222

I am very sorry to hear this.

Are you looking to remove your content lock?

Thanks 🙂

Leanne.

Re: Re: Advice: EE Content Lock

Stewey222 — Sat, 27 Mar 2021 09:40:20 GMT

Yes I am trying to remove content lock but I don’t have a credit card and everywhere I look that is the only way I can see to do it

Re: Re: Advice: EE Content Lock

Leanne_T — Sat, 27 Mar 2021 09:45:06 GMT

Hi @Stewey222

Do you have a pay as you go or pay monthly account?

Leanne.

Re: Re: Advice: EE Content Lock

Stewey222 — Sat, 27 Mar 2021 09:48:27 GMT

I have a pay monthly pack

Re: Re: Advice: EE Content Lock

BrendonH — Sat, 27 Mar 2021 09:52:43 GMT

@Stewey222 have you followed the advice from the first post on this thread?

Re: Re: Advice: EE Content Lock

Leanne_T — Sat, 27 Mar 2021 09:53:58 GMT

Thanks @Stewey222

If you give us a call on 150, our Mobile Care team will be able to get this looked into for you and see what they can do to help.

Thanks.

Leanne.

Re: Re: Advice: EE Content Lock

Stewey222 — Sat, 27 Mar 2021 10:04:18 GMT

I have taken all the advice above and learned nothing, and your 150 team does not respond and will not help me

Re: Re: Advice: EE Content Lock

Stewey222 — Sat, 27 Mar 2021 10:23:13 GMT

The 150 number only works if you have a credit card which I don’t, and I can’t do it online as there is no option and I can’t go in store because they are all closed!

Re: Re: Advice: EE Content Lock

Leanne_T — Sat, 27 Mar 2021 10:57:34 GMT

Hi @Stewey222

I am sorry to hear this, have you spoken to our Mobile Care team on 150 and been advised this is the only option to remove the content lock on your account?

Thanks.

Leanne.

Re: Re: Advice: EE Content Lock

Stewey222 — Sat, 27 Mar 2021 11:05:15 GMT

No I can only contact an automated service nobody answers me, and I always get told that is the only way to do it

Re: Re: Advice: EE Content Lock

Leanne_T — Sat, 27 Mar 2021 11:08:04 GMT

Hi @Stewey222

If you call 150 and hold for one of the team they will certainly see what they can do to help.

The call will cost 25p if you call from a pay as you go account, or you can call us on 0800 079 8586 from any other phone.

Leanne.

Re: Re: Advice: EE Content Lock

Stewey222 — Sat, 27 Mar 2021 11:26:22 GMT

I got through and managed to get it done eventually, Thank you for bearing with me!

Re: Re: Advice: EE Content Lock

Leanne_T — Sat, 27 Mar 2021 11:27:53 GMT

Glad to hear this is now sorted for you @Stewey222

Thanks for coming back and letting me know 🙂

Leanne.