topic Re: No internet outside in Archived Posts

No internet outside

Joanna8712 — Thu, 25 Mar 2021 16:19:38 GMT

Hi all. I've changed to EE 1st of March. I received new sim and I transferred my number from another brand. I have pay as you go with 4G data and iPhone XR. Unfortunately when I am living my house I have no internet (no Google, no WhatsApp etc). I can call. I have software updated, I reset network settings but still same problem. Phone is showing all the time 4G and is no network problem in my area - I checked. Does anyone has same problem? Or can help? I don't want to keep paying for something what is not working.

Re: No internet outside

bristolian — Thu, 25 Mar 2021 16:55:02 GMT

Hi @Joanna8712

Is mobile data enabled on your phone?

Are you using iOS or Android?

Re: No internet outside

Joanna8712 — Thu, 25 Mar 2021 17:38:16 GMT

Hi @bristolian ,

yes data is ON.
I am using iOS.

Re: No internet outside

bristolian — Thu, 25 Mar 2021 18:42:36 GMT

PAYG users need to have an active data pack in order to use mobile data - do you have one?

Text BALANCE to 150 (it's free) to check.

Re: No internet outside

Joanna8712 — Thu, 25 Mar 2021 19:15:12 GMT

Yes of course, still 2.3G. When I reset network everything was fine that day. Then I came back home, turned to WiFi, left home again and no network again but was showing 4G on the top all the time.

Re: No internet outside

Jon_K — Fri, 26 Mar 2021 07:55:30 GMT

Hi @Joanna8712.

Have you been able to use data at all since getting your pay as you go SIM?

Jon

Re: No internet outside

Joanna8712 — Fri, 26 Mar 2021 08:02:41 GMT

Yes. Now I am at home, I switched from WiFi by myself and is working. And was working outside after I reset network settings. But when I am living home with WiFi on and is turning automatically to the data is not working. I can go for walk like that and no internet but if I reset network settings in the park for example starts to work.

Re: No internet outside

Jon_K — Fri, 26 Mar 2021 08:13:29 GMT

Thanks @Joanna8712.

So it works sometimes, but not all the time?

Is this location specific?

Does it only happen at home?

Jon

Re: No internet outside

Joanna8712 — Fri, 26 Mar 2021 08:24:43 GMT

Correct but usually outside - can be high road or park, doesn't matter. At home I am using WiFi generally.

Re: No internet outside

Jon_K — Fri, 26 Mar 2021 09:52:46 GMT

Thanks @Joanna8712.

Can you check our Network Status Checker to see if there is any ongoing work in your area?

Jon

Re: No internet outside

Joanna8712 — Fri, 26 Mar 2021 13:47:15 GMT

I was doing daily - great outdoors and good indoor.
Today was working when I was one hour in the park but is first day when was like that without making reset. Will see tomorrow.

Re: No internet outside

Jon_K — Fri, 26 Mar 2021 14:18:14 GMT

Thanks @Joanna8712.

Let us know if the problem returns.

Jon

Re: No internet outside

Joanna8712 — Fri, 26 Mar 2021 14:22:46 GMT

Thank you 🙏