topic Re: 4G no internet on E-SIM in Archived Posts

4G no internet on E-SIM

safe0sam — Sat, 20 Mar 2021 09:11:53 GMT

iPhone 11

Getting 4G but no internet or app access. Pay monthly E-SIM, I have plenty of data left on my account but won’t actually work, please help 😞

Re: 4G no internet on E-SIM

bristolian — Sat, 20 Mar 2021 10:00:46 GMT

Hello @safe0sam

Is your phone showing signal bars, and are you able to make & receive calls?

Have you tried restarting your phone? Is mobile data enabled?

What's happening when you try to use mobile data on your phone?

Re: 4G no internet on E-SIM

safe0sam — Sat, 20 Mar 2021 10:14:40 GMT

Sorry, should of been clearer:

-Restarted my phone several times, didn’t fix it.

-Signal bars go up and down and unable to make calls now and no 4G, earlier it had consistent bars and 4G but wouldn’t load any web pages or any apps

-Checked the network checker at EE and they say I should have full signal in my area

Re: 4G no internet on E-SIM

bristolian — Sat, 20 Mar 2021 10:34:52 GMT

Firstly it sounds like you're using the "check coverage" link on the website, not the "check network" link.

"Check network" will check for known faults, and allow you to report suspected issues that aren't yet showing.

Is mobile data enabled on your phone - are you using iOS or Android?

Re: 4G no internet on E-SIM

safe0sam — Sat, 20 Mar 2021 10:44:48 GMT

Mobile data is enabled and it’s iOS because it’s an iPhone 11

Just checked the network one and it’s known issues, thanks for the help on this

Re: 4G no internet on E-SIM

Schockwave — Sat, 20 Mar 2021 13:44:29 GMT

@safe0sam , If you have broadband, you can use wifi calling, which you can set-up in settings if you have not already done so, and that will work for data, text and calls.