topic Re: Unlimited data???? in Archived Posts

Unlimited data????

Dmilton57 — Wed, 17 Mar 2021 21:59:37 GMT

I took out a sim only contract for my 4gee WiFi box with the understanding I’ll have unlimited internet so I can run my Xbox off of it, I have just seen on my account that I only have 100gb what does this mean? If I only have 100gb then it will last about 10 days which am not happy about and will be looking into cancelling my contract. Any ideas?

Re: Unlimited data????

Northerner — Wed, 17 Mar 2021 22:36:14 GMT

Hi @Dmilton57

Only you will know the plan you took out. EE unlimited plans are not unlimited, as per the T&C 600GB is your limit before action maybe taken on your account.

UNLIMITED PLANS

50GB fair use policy applies outside UK. Personal, non-commercial use only. If you regularly tether 12 or more devices, we will consider this non-personal use and have the right to move you to a more suitable plan. We will consider usage above 600GB/month to be non-personal use and have the right to apply traffic management controls to deprioritise your mobile traffic during busy periods or to move you to a business plan. You can gift up to 100GB. Data usage on an unlimited plan will decrement from giftable allowance. Any data boost allowance will be added to the giftable allowance.

Re: Unlimited data????

XRaySpeX — Wed, 17 Mar 2021 23:42:57 GMT

100GB is only the gifting limit of data you may gift to other nos. on your a/c. It does not limit the the amount of data you may use yourself thro' your mobile router.

Re: Unlimited data????

Dmilton57 — Thu, 18 Mar 2021 10:10:31 GMT

Ok thanks ray, abit off topic but I read a post that you managed to help someone connect their smart tv to their mini WiFi box, any chance you can help me? I put the password in etc but it does nothing @XRaySpeX

Re: Unlimited data????

James_B — Thu, 18 Mar 2021 12:37:13 GMT

Hi @Dmilton57,

Welcome to the EE Community. 🙂

Do you see any error messages after entering your password?

James

Re: Unlimited data????

Dmilton57 — Thu, 18 Mar 2021 12:46:19 GMT

Nope no error it just says please wait and then goes back to the menu not connected, it is a jvc smart tv @James_B

Re: Unlimited data????

James_B — Thu, 18 Mar 2021 12:54:01 GMT

Hi @Dmilton57,

Are there any other settings you can change during WiFi setup, such as wireless security type?

James

Re: Unlimited data????

Dmilton57 — Thu, 18 Mar 2021 13:24:15 GMT

nope

Re: Unlimited data????

James_B — Thu, 18 Mar 2021 13:29:05 GMT

Hi @Dmilton57,

Do you have another WiFi network you could test your TV with, such as your phone's WiFi hotspot?

James

Re: Unlimited data????

Dmilton57 — Thu, 18 Mar 2021 14:16:09 GMT

Yea it connects to my phone fine

Re: Unlimited data????

James_B — Thu, 18 Mar 2021 14:31:45 GMT

Are all of your other devices able to connect to your 4GEE WiFi @Dmilton57?

Are you able to share a link to your TV's manual?

James

Re: Unlimited data????

Dmilton57 — Thu, 18 Mar 2021 17:16:51 GMT

Yes everyone works fine except my smart tv. Here is the link

https://currys-ssl.cdn.dixons.com/manuals/JVC%2032'%20LED%20Smart%20HD%20TV%20LT-32C600%20Manual.pdf

Re: Unlimited data????

Leanne_T — Fri, 19 Mar 2021 08:56:25 GMT

Hi @Dmilton57

Thanks for coming back to us.

Do you have the router close to the TV?

The Maximum distance is 5m showing in the manual.

Leanne.

Re: Unlimited data????

Dmilton57 — Fri, 19 Mar 2021 09:00:56 GMT

Yes

Sent from my iPhone

Re: Unlimited data????

James_B — Fri, 19 Mar 2021 09:23:11 GMT

Hi @Dmilton57,

I've taken a look at the manual and I can't see any reason why your TV would be able to connect to your phone's hotspot successfully but not your 4GEE WiFi.

I'd recommend reaching out to the manufacturer to see if they can help.

Please keep us updated.

James