topic Re: Why would I suddenly have no internet connection while using mobile data in Archived Posts

Why would I suddenly have no internet connection while using mobile data

HollowayRoad — Sat, 06 Mar 2021 15:01:30 GMT

in an area where I have been using it for years, 4.2 GB of data left, mobile data turned on, on my Moto phone, and Aeroplane mode off?!

Re: Why would I suddenly have no internet connection while using mobile data

HollowayRoad — Sat, 06 Mar 2021 19:18:14 GMT

This site suggests that there is a point to asking a EE question about EE

Re: Why would I suddenly have no internet connection while using mobile data

Christopher_G — Sun, 07 Mar 2021 09:06:40 GMT

Hi @HollowayRoad

Welcome to the community.

I'd recommend restarting your device. If the problem still happens, I'd suggest checking your postcode on our network status checker. It will let you know if we're aware of any maintenance works in your area.

Chris

Re: Why would I suddenly have no internet connection while using mobile data

HollowayRoad — Sun, 07 Mar 2021 09:48:43 GMT

Thanks, I did this. The coverage and network checker for the postcode said excellent and no problems.

Re: Why would I suddenly have no internet connection while using mobile data

Christopher_G — Sun, 07 Mar 2021 09:54:18 GMT

OK thanks for checking, @HollowayRoad. 🙂

Are you able to make calls and send texts? Do you know if anyone else on EE is affected with the same problem?

Chris

Re: Why would I suddenly have no internet connection while using mobile data

HollowayRoad — Sun, 07 Mar 2021 10:12:58 GMT

Hi, I can make calls and send texts successfully!

I discovered now that when I go to Settings, Network & Internet, Mobile data, mobile data is switched off despite my having turned it on just previously. I have tried this several times. So Mobile data reverts itself to set at off despite being set by me to on.

Mobile data logo at the top of the screen by WiFi, Torch, Bluetooth, etc, is set to off . When I tap it takes me to the SIM cards screen, which shows SIM slot 1 as set to on.

Re: Why would I suddenly have no internet connection while using mobile data

Christopher_G — Sun, 07 Mar 2021 10:25:08 GMT

How strange, @HollowayRoad.

So it won't let you switch on mobile data? I think it may be worth speaking to our Tech Gurus to see if they can help figure out what's happening.

Chris