topic Never got my data boost in Archived Posts

Never got my data boost

Philsim — Tue, 02 Mar 2021 20:08:08 GMT

I also never got my 5GB data boost on my ee mobile when I took out ee fibre broadband on 28/06/2020. I got in touch 3 months ago and they promised to add it on but still not got it added on

Re: Never got my data boost

XRaySpeX — Tue, 02 Mar 2021 20:11:10 GMT

Did you give them your mobile no. when you signed up for BB?

Re: Never got my data boost

Philsim — Tue, 02 Mar 2021 22:52:57 GMT

Sent from my Galaxy
Yes. I have been with ee mobile for years. I was told I would get a 5GB boost in the shop and it's on the contract I have in front of me when I took out broadband with them . I rang them months later to ask where it was and they said they would get it sorted and it still has not happened .

Re: Never got my data boost

James_B — Wed, 03 Mar 2021 07:58:27 GMT

Hi @Philsim,

I'm sorry to hear your data boost hasn't been added. Please get in touch so our Customer Care Team can help.

James