topic Re: Rollover data in Archived Posts

Rollover data

dosser123456 — Wed, 24 Feb 2021 00:25:31 GMT

Why does EE not rollover data ?

I have been on a high 10mb data plan as now and again I use 8mb however for whatever reason last 2 months I have used 3 and 4 my respectively... what happens to my spare unused data EE ?

I think we all know....

Is it time for me to cut ties with EE and take my custom elsewhere..??

Re: Rollover data

Chris_B — Wed, 24 Feb 2021 08:27:22 GMT

@dosser123456 Your contract stipulates that you receive a set amount of data per month and how you use that data or not use that data is down to you. If you think you have to much data then why take out a contract that has more data then you need.

Re: Rollover data

dosser123456 — Wed, 24 Feb 2021 08:53:57 GMT

Because its a 2,year contract? How on earth does anyone know what data they'll be using in 2 years in the future??And if the request is so daft then why do Sky offer this service.....Sent from my Galaxy

Re: Rollover data

BrendonH — Wed, 24 Feb 2021 09:04:57 GMT

Because Sky can do what they want. They operate how they want.

You signed up with EE knowing they don't rollover.

Re: Rollover data

dosser123456 — Wed, 24 Feb 2021 10:32:57 GMT

Lol I'm guessing you don't work in customer retention then !Sent from my Galaxy

Re: Rollover data

BrendonH — Wed, 24 Feb 2021 10:34:22 GMT

No we don't this is a customer forum. 99% of the people on here are not EE staff.

But the point stands you knew what you signed up to. If you wanted rollover data at the time you should've went to Sky then.

Re: Rollover data

dosser123456 — Wed, 24 Feb 2021 11:13:56 GMT

You don't really get it do you ? It's clear that you don't work in ANY type of customer retention as you don't understand a customer. I knew what I signed up for yes but if you have a crystal ball then tell me the lottery numbers for next 2 years then since you know what's happening for the next 24 months....Ps you're welcome. Sent from my Galaxy

Re: Rollover data

Leanne_T — Wed, 24 Feb 2021 12:55:43 GMT

Hi @dosser123456

I am sorry, pay monthly data will not roll over, if this is unused at the end of the month and your allowance refreshes this would be lost.

Leanne.

Re: Rollover data

dosser123456 — Wed, 24 Feb 2021 12:57:56 GMT

Thanks yes I realise this but I am hoping that perhaps now is the time to change this for the better and to benefit and retaining EE customers Sent from my Galaxy

Re: Rollover data

Leanne_T — Wed, 24 Feb 2021 12:58:56 GMT

I will be sure to feed this back for you @dosser123456

Leanne.

Re: Rollover data

Chris_B — Wed, 24 Feb 2021 13:46:03 GMT

@dosser123456 You do know that other networks will offer different features to gain customers. You do know that a standard contract on sky is 36 months not 24 months.

and there is nothing stopping you from having a lower tariff and then once you realise you need more data you can increase that allowance by paying more for it ? I’m sure your aware that you’ve used 8Gb previously so your tariff was about right at that time. It’s only when you don’t use more data you think there should be a change.

Re: Rollover data

dosser123456 — Wed, 24 Feb 2021 14:24:56 GMT

You do know that customers vote with their feet and don't like paying for things they don't use yes ? You sound like a Power Company.Or do you think customers on higher tariffs for Electricity and Gas for example should accept it too ? You're welcome. Sent from my Galaxy

Re: Rollover data

BrendonH — Wed, 24 Feb 2021 14:29:13 GMT

No one is telling you that you have to like EE's policy or that you can't leave.

Thats down to you and your own personal choice. You can choose to go if you wish we or EE won't stop you but EE's policy on data is not to roll it over which you knew about when you signed up. It doesn't matter if your circumstances has changed you signed a contract knowing the full facts and agreed to it for a minimum of 12/24 months depending on what tariff you have.

As already stated Skys contracts are not 12 or 24 months.

Their Swap12 is 24 month contract

Their Swap24 is a 36 month contract. They also do break down the phone and tariff payments but if you look closely they way over charge for the phones.

A Galaxy Fold2 5G on Sky is £2220 everywhere else its at it's RRP of £1799

Re: Rollover data

dosser123456 — Wed, 24 Feb 2021 14:48:56 GMT

It's clear this a losing battle talking with you on the matter.At no point did I ever say you or EE would stop me or indeed other customers leaving- not sure what your issue is there. I am merely stating a fact that EE should consider rolling over data as it may prevent them from losing customers. But whatever...Sent from my Galaxy

Re: Rollover data

Chris_B — Wed, 24 Feb 2021 14:56:38 GMT

@dosser123456 And other customers will leave other networks and join EE it’s a constant battle of who can offer the best tariff/price at the time that somebody wants a new device/upgrade. No network is perfect and all networks offer different things to retain and get new customers.

The data roll over requests for EE to offer this is because one or two MVNO networks started to offer it a year or so ago.

Re: Rollover data

BrendonH — Wed, 24 Feb 2021 14:58:33 GMT

And EE may adopt it.

Sky now allows their customers to gift data to other people on their account.

EE started it. But EE's system is better, because with Sky you can't gift your allowance you can only gift if you have data saved up in their PiggyBank

Re: Rollover data

dosser123456 — Wed, 24 Feb 2021 15:02:56 GMT

Yes I realise this which is why I am making this suggestion. It's perhaps something that EE should be doing to retain and attract new customers Sent from my Galaxy

Re: Rollover data

dosser123456 — Wed, 24 Feb 2021 15:24:19 GMT

So what you're saying is EE like doing new initiatives to retain their customers and attract new ones ?

I rest my case .

Thanks we got there in the end.