topic Re: Blocked blocked blocked in Archived Posts

Blocked blocked blocked

Stuskam — Fri, 19 Feb 2021 11:44:09 GMT

I have set content filter to off on my account online.

I have txt off to get content lock off.

I have successfully completed CC confirmation.

I have saved search preferences in the search engine.

I still get.....

Or....

Help appreciated.

I am using Samsung A71 if that matters.

Thanks

Re: Blocked blocked blocked

Stuskam — Fri, 19 Feb 2021 11:47:10 GMT

I have done all of the above and still access is blocked.

My post with the catchy title 'blocked blocked blocked' has screenshots.

Help appreciated.

Re: Blocked blocked blocked

Jon_K — Fri, 19 Feb 2021 13:24:22 GMT

Hi @Stuskam.

Are you able to try doing this in your online account, not the app?

Do you have any restrictions on your browser?

Jon

Re: Blocked blocked blocked

Chris_B — Fri, 19 Feb 2021 13:31:23 GMT

@Stuskam Try clearing your browser history and cookies. And as it’s also an account change you might need to wait 24 hours for it to work. Are you able to access other porn sites ???

Re: Blocked blocked blocked

Stuskam — Fri, 19 Feb 2021 14:12:06 GMT

Cleared browser history and cache....no change.

Re: Blocked blocked blocked

Stuskam — Fri, 19 Feb 2021 14:13:19 GMT

Done online and not through the app.

Cleared all cache and history.

No browser restrictions (that I could find).

Re: Blocked blocked blocked

Jon_K — Fri, 19 Feb 2021 14:30:02 GMT

Thanks @Stuskam.

The picture that you've attached shows a message that wouldn't normally display when blocked by EE content lock.

Can you access this same site over WiFi?

Jon

Re: Blocked blocked blocked

Stuskam — Fri, 19 Feb 2021 14:57:58 GMT

Hi,

Yes. I can access through wifi.

It only happens when I try to connect to anything considered adult.

It is either a redirect to the credit card verification or the internet connection reset.

I cannot figure out why it would only be over the EE network but is fine over wifi.

Re: Blocked blocked blocked

James_B — Fri, 19 Feb 2021 15:13:54 GMT

Hi @Stuskam,

Have you restarted your phone since you changed your content lock settings?

James

Re: Blocked blocked blocked

Stuskam — Fri, 19 Feb 2021 15:19:34 GMT

Yes. I have restarted it a few times now.

Re: Blocked blocked blocked

James_B — Fri, 19 Feb 2021 15:22:02 GMT

Hi @Stuskam,

If you are still experiencing the same issue after 24 hours have passed, please get in touch with Customer Care so we can take a quick look at your account.

Thanks

James

Re: Blocked blocked blocked

Stuskam — Fri, 19 Feb 2021 15:22:43 GMT

Thank you.