topic Re: Can't use data on iPhone 12 in Archived Posts

Can't use data on iPhone 12

wezmeister17 — Sun, 07 Feb 2021 17:14:57 GMT

I bought my daughter an unlocked iPhone 12 from Amazon. She is unable to access her data. All locks are off. She can make and receive calls. When I put my ee sim in data works fine. Her ee sim is part of my plan so is there a reason why her data isn't working?

Re: Can't use data on iPhone 12

Northerner — Sun, 07 Feb 2021 18:45:48 GMT

Hi @wezmeister17

Try resetting her network settings.

Thanks

Re: Can't use data on iPhone 12

wezmeister17 — Sun, 07 Feb 2021 18:50:17 GMT

Already tried that no luck

Re: Can't use data on iPhone 12

Kirigaya_Kazuto — Sun, 07 Feb 2021 18:53:09 GMT

Does her SIM work in another phone?

Does it get a 4G signal?

Re: Can't use data on iPhone 12

bristolian — Sun, 07 Feb 2021 18:58:36 GMT

What happens when your daughter tries to use mobile data?

Re: Can't use data on iPhone 12

wezmeister17 — Sun, 07 Feb 2021 21:29:01 GMT

Okay so after trying her SIM in my phone (galaxy S20+) data doesnt work so I can only assume it's a sim card issue

Re: Can't use data on iPhone 12

Kirigaya_Kazuto — Sun, 07 Feb 2021 21:41:49 GMT

Appears like it - see if you can get a SIM replacement

Re: Can't use data on iPhone 12

James_B — Mon, 08 Feb 2021 08:44:19 GMT

Hi @wezmeister17,

Is it using a pay as you go or pay monthly plan?

Can it make calls and send texts successfully?

James

Re: Can't use data on iPhone 12

wezmeister17 — Mon, 08 Feb 2021 09:54:01 GMT

Yeah it can make and receive calls data is the only issue

Re: Can't use data on iPhone 12

wezmeister17 — Mon, 08 Feb 2021 09:55:26 GMT

It's a pay monthly, it's a second number on my account and mine works fine

Re: Can't use data on iPhone 12

James_B — Mon, 08 Feb 2021 09:55:41 GMT

Is it using a pay as you go or pay monthly plan @wezmeister17?

James

Re: Can't use data on iPhone 12

James_B — Mon, 08 Feb 2021 09:58:06 GMT

What response do you get if you text BALANCE to 150 @wezmeister?

Is the phone in the UK?

James