topic Re: Mobile Data in Archived Posts

Mobile Data

caitlinlrs — Sat, 06 Feb 2021 13:20:08 GMT

I had a text message that said I have used all of my data, which I know I haven't as it states that I have not and was told it would refresh on the 13th when it refreshes on the 1st of every month and only just refreshed on Monday. I think it was a scam text but I can't use my mobile data.

Re: Mobile Data

EssexBoyEE — Sat, 06 Feb 2021 13:24:13 GMT

On you on a Family Plan, if so could be on about Giftable Data.

Re: Mobile Data

caitlinlrs — Sat, 06 Feb 2021 13:27:22 GMT

No im not on family plan

Re: Mobile Data

EssexBoyEE — Sat, 06 Feb 2021 13:35:16 GMT

Ok, what does it say if you go to -

http://add-on.ee.co.uk/status

Re: Mobile Data

caitlinlrs — Sat, 06 Feb 2021 13:38:22 GMT

It still says I've used all my data, but the data usage in my setting says completely different

Re: Mobile Data

EssexBoyEE — Sat, 06 Feb 2021 13:42:01 GMT

When you say settings, do you mean a Data Usage Tracker on your Phone. If so have you set the refresh date to match the date on your EE Plan.

Re: Mobile Data

caitlinlrs — Sat, 06 Feb 2021 13:44:11 GMT

I mean the actual settings on my phone where you go into WiFi or data settings. I'm not sure but its always said the 1st. It says data used from 1-28 of February but the text says it refreshes on the 13th which it never has.

Re: Mobile Data

EssexBoyEE — Sat, 06 Feb 2021 13:50:16 GMT

It says the 1st on the phone because that's the Default Setting, you need to set this so it matches your Plan refresh data.

Also bere in mind that the Phone one is only a guide, best to use the EE App or use the Browser one I posted for you.

Re: Mobile Data

caitlinlrs — Sat, 06 Feb 2021 13:50:18 GMT

But it has always refreshed on the 1st so I shouldn't have used all my data already in less than a week. I've never run out before

Re: Mobile Data

EssexBoyEE — Sat, 06 Feb 2021 13:51:37 GMT

When does the Plan refresh ?

Re: Mobile Data

caitlinlrs — Sat, 06 Feb 2021 13:52:56 GMT

Well EE says the 13th but my settings says the 1st

Re: Mobile Data

EssexBoyEE — Sat, 06 Feb 2021 13:55:28 GMT

Right, so you need to set your settings to match your plan so there the same and not out of sync.

Or as said, just use the online status one, that shouldn't be more than 30 mins behind.

Re: Mobile Data

caitlinlrs — Sat, 06 Feb 2021 13:56:40 GMT

How do I do that?

But I still won't have any data left right?

Re: Mobile Data

EssexBoyEE — Sat, 06 Feb 2021 13:58:53 GMT

Change it in settings.

Re: Mobile Data

caitlinlrs — Sat, 06 Feb 2021 14:00:44 GMT

I cant see anyway to change it in settings, but thank you for your help

Re: Mobile Data

EssexBoyEE — Sat, 06 Feb 2021 14:03:27 GMT

It will be in there somewhere, just need to have a play with it.

No worries, your welcome.

Re: Mobile Data

EssexBoyEE — Sat, 06 Feb 2021 14:19:39 GMT

Just checked on my Phone (Android One) although I don't use it

Settings / Network and Internet / Mobile Network / App data usage / Settings Button / App data usage cycle

Re: Mobile Data

caitlinlrs — Sat, 06 Feb 2021 14:24:06 GMT

My settings are a bit different to that, I cant find it

Re: Mobile Data

EssexBoyEE — Sat, 06 Feb 2021 14:26:28 GMT

Search it within Settings.

Re: Mobile Data

Katie_B — Sun, 07 Feb 2021 08:51:42 GMT

Hello @caitlinlrs.

Have you been able to find this in your settings?

Katie.