topic Re: Gifting Data in Archived Posts

Gifting Data

tomd_s1987 — Sat, 06 Feb 2021 16:13:10 GMT

Hi,

I am the account holder and we have 2 SIM cards on one account for family usage. I have just under 100GB of data and I am trying to gift 25 of it to the other account. Every time I do this on the app it comes up with an error message telling me there seems to be a problem. I have tried on my MacBook also, but it states that there isn't enough data to transfer but this makes no sense as I have 100GB. I have done this process many time before so cannot understand why it isn't working?

Tried to call EE but waiting time is ridiculous at the moment.

Many thanks

Tom

Re: Gifting Data

Andyhomer — Sat, 06 Feb 2021 22:07:25 GMT

I'm suffering the same using the app and website

Re: Gifting Data

tomd_s1987 — Sun, 07 Feb 2021 06:30:50 GMT

Hi, I resolved it using the online chat in the end. I was shown as the account holder and an account user. This was apparently preventing me from sending data. They changed it so that I was just the account holder and now it works.

Re: Gifting Data

Katie_B — Sun, 07 Feb 2021 09:02:56 GMT

Thanks for coming back and letting us know @tomd_s1987.

Take care,

Katie.