topic Re: Moving from 12 Pro Max to S21 Ultra in Archived Posts

Moving from 12 Pro Max to S21 Ultra

jdesousa — Fri, 05 Feb 2021 08:14:21 GMT

I have a iPhone 12 Pro Max on contract but I have switched to an S21 Ultra using the existing SIM and my data speeds are horrendously slow, do I need to do something to get my data settings switched by EE from my old to my new phone please?

Re: Moving from 12 Pro Max to S21 Ultra

Chris_B — Fri, 05 Feb 2021 08:16:50 GMT

@jdesousa There’s nothing to do.

Re: Moving from 12 Pro Max to S21 Ultra

Christopher_G — Fri, 05 Feb 2021 10:55:07 GMT

Hi @jdesousa

Welcome to the community.

Have you tried restarting the phone?

Are there any maintenance works in your area? You can check by popping your postcode into our coverage checker and hitting the 'I have a problem' button.

Chris