topic Re: Re: Data not updated in Archived Posts

Re: Data not updated

Tk58 — Mon, 01 Feb 2021 23:23:43 GMT

The data on my S20+ phone is showing nil but when I login to my ee account I have only used a very small amount of my data allowance. I have tried to reset this on my phone but everything is greyed out.

Any ideas how I can upload my data?

Re: Re: Data not updated

Northerner — Tue, 02 Feb 2021 06:49:48 GMT

Hi @Tk58

Text BA to 150, what does it say?

Thanks

Re: Re: Data not updated

Tk58 — Tue, 02 Feb 2021 11:51:00 GMT

You have 44.1GB remaining of your 45.0GB data allowance. This will refresh 15 Feb 2021.
You have used 0Bytes of free data this billing period, Reply FREE USAGE to see a full breakdown.

Yet my phone is still stating I have used all of my data, which apparently was due to an app Daily Mail running in the background which it does not.

I need to reset my phone but as mentioned earlier everything is greyed out.

Re: Re: Data not updated

Leanne_T — Tue, 02 Feb 2021 12:55:33 GMT

Hi @Tk58

Thanks for posting on the community.

Can you access apps and the internet using data on your phone?

Have you tried restarting your phone to see if the option shows to reset the data information?

Thanks 🙂

Leanne