topic Data problems in Archived Posts

Data problems

Lizzy17 — Tue, 02 Feb 2021 06:32:56 GMT

I’m a new pay monthly customer trying to do my schoolwork on my phone- I have got 50gb data pee month and my account says I’ve used 31gb but my phone is telling me I’ve run out.
I am 15 and doing my GCSEs and it’s very frustrating. I’ve checked my account several times.

Re: Data problems

Northerner — Tue, 02 Feb 2021 06:42:11 GMT

Hi @Lizzy17

You shouldn't have an account at 15 as that is below the legal age to have an EE mobile or any contract on your own. You can either use your household WiFi or ask the bill payer to but more data.

Thanks

Re: Data problems

James_B — Tue, 02 Feb 2021 08:46:52 GMT

Hi @Lizzy17,

Welcome to the EE Community. 🙂

What response do you get if you text BALANCE to 150?

Thanks

James