topic Re: Can’t change from WiFi to 4G in Archived Posts

Can’t change from WiFi to 4G

Spicyrach — Sat, 30 Jan 2021 22:14:54 GMT

I recently upgraded to an iPhone 12 mini, if I am connected to WiFi and go out of range I cannot use 4G even though a full signal is showing. 4G will work if I reset network settings but this is becoming tiresome constantly adding and deleting WiFi details when needed as it should switch over smoothly as my iPhone 8 did! I have a 100GB plan and so so issues with no data allowance. Even if I toggle the WiFi off in settings 4G won’t work unless network settings are reset. I’ve checked content restrictions are off. Starting to drive me crazy now - can anyone help?!

Re: Can’t change from WiFi to 4G

Northerner — Sat, 30 Jan 2021 23:34:39 GMT

Hi @Spicyrach

Can you just try toggling flight mode rather than reseting network settings. Does this help?

Thanks

Re: Can’t change from WiFi to 4G

bristolian — Sun, 31 Jan 2021 00:21:07 GMT

Hi @Spicyrach

In addition to @Northerner suggestion, what is happening when you try to make a call or use mobile data?

Re: Can’t change from WiFi to 4G

Spicyrach — Sun, 31 Jan 2021 09:22:45 GMT

Hi @bristolian @Northerner thanks for the reply! Toggling airplane mode on/off makes no difference. I can make/receive calls and texts/WhatsApp’s but nothing else. When trying to access any app or safari page in 4G mode I get the swirly circle thing for ages and a message telling me no internet connection or a progress bar that doesn’t move. Unless of course I reset the network settings then 4G works fine until the next time I need to connect to WiFi for something!!

Re: Can’t change from WiFi to 4G

Christopher_G — Sun, 31 Jan 2021 10:13:13 GMT

Thanks for posting more information, @Spicyrach

I'd suggest speaking with our tech support team. Your phone should auto switch from WiFi to 4G when you're out of range.

Chris

Re: Can’t change from WiFi to 4G

Spicyrach — Sun, 31 Jan 2021 11:05:09 GMT

@Christopher_G thanks I’ll give them a call 🙂