topic Re: Plusnet email stopped working on EE 4G Network in Archived Posts

Plusnet email stopped working on EE 4G Network

Hazel74 — Sat, 30 Jan 2021 11:52:10 GMT

I have Plusnet Broadband and also EE 4G.

So my Plusnet email suddenly stops sending outgoing emails on EE 4G from yesterday afternoon. If I change back to Plusnet Broadband, it goes through. This happens on both Outlook 2007 on my laptop and on my Samsung Mobile phone.

I phoned EE and they checked me out for IP address being blacklisted and they said no. I was then cut off and can't get back through 😞

Anybody else having this problem? I have played around with port numbers to no avail.

Re: Plusnet email stopped working on EE 4G Network

Kirigaya_Kazuto — Sat, 30 Jan 2021 12:04:47 GMT

Does web access work?

outlook 2007 is very old. I would recommend you upgrade to a newer version and retry

Re: Plusnet email stopped working on EE 4G Network

Hazel74 — Sat, 30 Jan 2021 12:15:10 GMT

Nothing work with Outlook 2007.

The problem is with my mobile too, and its brand new.

Yes web access works, this is purely an email problem affecting Plusnet and EE.

Re: Plusnet email stopped working on EE 4G Network

Kirigaya_Kazuto — Sat, 30 Jan 2021 13:03:12 GMT

No, I mean if you log in to Plusnet web mail - does it work from there?

Does the email leave your outbox? Do you get an NDR

Re: Plusnet email stopped working on EE 4G Network

XRaySpeX — Sat, 30 Jan 2021 13:34:15 GMT

OL 2007 isn't behind this problem.

What have you put as the Outgoing Server settings (all of them) in your email client obscuring your name?

Re: Plusnet email stopped working on EE 4G Network

Hazel74 — Sat, 30 Jan 2021 13:15:27 GMT

I was able to send test emails from Plusnet webmail this morning, however they have not appeared in the Sent items. To be honest I don't think webmail is functioning properly, but that just might be a symptom of the slow broadband (why we are moving to EE 4G).

Sorry I am not sure what NDR is?

Re: Plusnet email stopped working on EE 4G Network

Hazel74 — Sat, 30 Jan 2021 13:18:43 GMT

Outgoing settings are:

relay.plus.net

Outgoing port: 25, encryption None.

I have tried fiddling around with the ports as per various suggestions to no avail. I have changed the Out going port to 587 but that did not work.

Re: Plusnet email stopped working on EE 4G Network

XRaySpeX — Sat, 30 Jan 2021 13:21:54 GMT

NDR = Non-Delivery Report, commonly known as a "bounce".

Re: Plusnet email stopped working on EE 4G Network

XRaySpeX — Sat, 30 Jan 2021 13:30:48 GMT

Port 25 is insecure & may only be used when connecting over PN BB.

What encryption did you have with Port 587?

Use either:

Port 587 with STARTTLS. or
if you can't do that, Port 465 with SSL/TLS.

Re: Plusnet email stopped working on EE 4G Network

Hazel74 — Sat, 30 Jan 2021 13:31:42 GMT

Not getting those. The emails are delivered. The emails sent when I am on Plusnet Broadband and won't send on EE4G. They were sending up until around 4pm yesterday afternoon. Plusnet say they know of no issue that would cause this.

Re: Plusnet email stopped working on EE 4G Network

Hazel74 — Sat, 30 Jan 2021 13:34:28 GMT

So would that be Port 465 with SSL or TLS?

I do not have a STARTTLS option.

Re: Plusnet email stopped working on EE 4G Network

XRaySpeX — Sat, 30 Jan 2021 13:36:11 GMT

Try both if they are not combined in OL 2007.

Re: Plusnet email stopped working on EE 4G Network

Hazel74 — Sat, 30 Jan 2021 14:29:28 GMT

OK thank you, just going to try that now, I will let you know.

Re: Plusnet email stopped working on EE 4G Network

Hazel74 — Sat, 30 Jan 2021 14:35:21 GMT

And we have lift off. Port 465 and SSL has worked.

Thank you so much. I have spoken with 2 people on the phone today and none of them was able to help me.

How likely is a problem like this to reoccur?

😀

Re: Plusnet email stopped working on EE 4G Network

XRaySpeX — Sat, 30 Jan 2021 14:46:07 GMT

It should never reoccur. It should not have occurred in the 1st place.

The only mystery remaining is how it could have worked yesterday but not today. It is impossible for Port 25 to have worked yesterday while connecting over EE network. So something must have changed. OL doesn't go around changing its settings.

Maybe prior to today you were only connecting over PN BB & only today used the EE network.

Re: Plusnet email stopped working on EE 4G Network

Hazel74 — Sat, 30 Jan 2021 15:11:19 GMT

It wasn't that, I have been using EE4G since last Wednesday. All very odd. I've now made the changes on Outlook on the laptop and on the email client on my Mobile phone and all working so thank you very much, and for letting me know it should not reoccur! 😃Sent from my Galaxy

Re: Plusnet email stopped working on EE 4G Network

XRaySpeX — Sat, 30 Jan 2021 15:12:42 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.