topic Re: Data not working on iPhone XR in Archived Posts

Data not working on iPhone XR

emmac1977 — Mon, 25 Jan 2021 18:34:21 GMT

Phone works fine on WiFi but will not work without wifi on messages or certain apps?

Re: Data not working on iPhone XR

Chris_B — Mon, 25 Jan 2021 19:36:57 GMT

@emmac1977 What apps are these ? If it’s Facebook or any app like this you’ll need to have content lock switched off. You can do this within your online EE account/my EE app. When you say messages do you mean iMessage ? or something else.

Do you have any data left to use ? Is cellular data enabled for these app ?

Re: Data not working on iPhone XR

emmac1977 — Mon, 25 Jan 2021 20:49:42 GMT

Instagram and snap chat data is there to use but won't flick to mobile data. Yeah I message won't come through.

Re: Data not working on iPhone XR

Jon_K — Tue, 26 Jan 2021 08:01:11 GMT

Hi @emmax1977.

If you go to Settings, then Mobile Data, could you scroll down the list and make sure data is switched on for all apps?

Can you use data on a browser?

Jon

Re: Data not working on iPhone XR

emmac1977 — Tue, 26 Jan 2021 08:46:29 GMT

Hi guys

Thanks for the help it was the content lock it's now working.

Re: Data not working on iPhone XR

Jon_K — Tue, 26 Jan 2021 08:54:49 GMT

Thanks for letting us know you got this sorted, @emmac1977 🙂