topic Re: Internet and vol lte1 drop when I go to Alfreton in Archived Posts

Internet and vol lte1 drop when I go to Alfreton

pinkdodo — Tue, 01 Dec 2020 10:14:26 GMT

Hi, Whenever I visit my parents in Alfreton Derbyshire, I lose Internet connection completely. I can only use WiFi until I leave the area, reset access point names and then restart my phone. I can still make calls and use WiFi but the vol lte1 symbol isn't there and no 4/3/2g/H+ connection at all.

Re: Internet and vol lte1 drop when I go to Alfreton

bristolian — Tue, 01 Dec 2020 11:18:29 GMT

Hi @pinkdodo

I'm not clear from your post whether you're reporting poor coverage in this area, or a sudden drop in service.

If you're reporting a coverage problem, have you checked the network coverage to see what is predicted for this area? It sounds like you're already aware of the WiFi calling service, which can be very useful anywhere that indoor coverage is a problem for whatever reason.

If you're reporting a short-term or sudden loss of coverage, I'd recommend using the faults & status checker , which also includes the facility to report issues and get updates on existing ones.

Re: Internet and vol lte1 drop when I go to Alfreton

pinkdodo — Tue, 01 Dec 2020 11:52:22 GMT

Neither really, its like it switches off the ability to use the Internet. I
can get it back by resetting the apn and then restarting my phone, when I'm
at the park for example and then Internet works again. Then as soon as I'm
near their house, it stops working again and I have to reset apn and then
restart the phone again. When I get home and completely away again the
Internet won't work again until I do the whole thing again.

Re: Internet and vol lte1 drop when I go to Alfreton

bristolian — Tue, 01 Dec 2020 12:46:03 GMT

If toggling or amending phone settings is having this effect, then it's either purely coincidental, or your phone has a fault.

Does your phone show signal bars when you have problems using it?

And can you make & receive voice calls when your mobile data doesn't work?

Re: Internet and vol lte1 drop when I go to Alfreton

pinkdodo — Tue, 01 Dec 2020 13:37:22 GMT

Yes, I get signal bars but the vol lte1 symbol and the data roaming symbol
both disappear. I can make calls yes.
I thought it was a coincidence but its happened every time I go to my
parents' house! I don't do anything before it goes missing, just have to
fiddle with it afterwards in order to get back my data roaming
capabilities. I don't know if its something to do with connecting to their
WiFi or something?! But it also happens even if I have my WiFi switched off
too.

Re: Internet and vol lte1 drop when I go to Alfreton

bristolian — Tue, 01 Dec 2020 15:05:40 GMT

What does the network coverage checker predict for your parents' home?

I included a link to the coverage checker in my second post of this thread.

Re: Internet and vol lte1 drop when I go to Alfreton

pinkdodo — Tue, 01 Dec 2020 17:51:22 GMT

Its always been fine, its like something seems to be switching off the
ability to use data roaming because even when I return home where it
usually works, it won't after a trip to my parents, until I reset access
point names and then restart my phone, its so weird. They are our childcare
so we go there a lot.

Re: Internet and vol lte1 drop when I go to Alfreton

Jon_K — Wed, 02 Dec 2020 08:54:29 GMT

Hi @pinkdodo.

Do you know of any other EE users who are able to use data in this area?

Has this always happened, or just started recently?

Jon

Re: Internet and vol lte1 drop when I go to Alfreton

pinkdodo — Wed, 02 Dec 2020 10:33:47 GMT

Not aware of anyone on EE who it happens to, but my husband is on virgin
and the one time he connected to their WiFi it happened to him too....
could it be that their WiFi is doing something to my phone?! My sister is
on giffgaff and connected to their WiFi and no problems for her. It's very
strange.

Re: Internet and vol lte1 drop when I go to Alfreton

Jon_K — Wed, 02 Dec 2020 12:55:56 GMT

Thanks @pinkdodo.

I'd recommend getting in touch with our Tech Gurus about this.

They will be able to investigate further for you and help you get to the bottom of this.

Jon

Re: Internet and vol lte1 drop when I go to Alfreton

Disciliodave — Tue, 19 Jan 2021 20:40:49 GMT

I pass Alfreton in my commute to work. I get neither 4G nor reception as I drive through. If on hands free call I always apologise "just going through Alfreton.". I have the same issue with with both my old and new phones.

Re: Internet and vol lte1 drop when I go to Alfreton

bristolian — Tue, 19 Jan 2021 21:17:05 GMT

Hi @Disciliodave

I've taken a quick look at some drive-test data for Alfreton, is there any specific location that you're finding as poor?

Have you reported your issues to EE, either using the status checker or via C/S?

Re: Internet and vol lte1 drop when I go to Alfreton

pinkdodo — Tue, 19 Jan 2021 21:21:19 GMT

De557br is always terrible!

Re: Internet and vol lte1 drop when I go to Alfreton

bristolian — Tue, 19 Jan 2021 21:35:42 GMT

One of the serving sites for Alfreton is equipped with EE's "extended range" 800Mhz service, and I suspect that at DE55 7 this could potentially be the dominant coverage, especially indoors.

Any EE user on PAYG won't have access to this coverage layer, and this could also skew perceptions of the network in this area.