topic Re: Re: Mobile data temporarily turned off by operator for sim 1? in Archived Posts

Re: Mobile data temporarily turned off by operator for sim 1?

dawnco — Tue, 05 Jan 2021 15:43:25 GMT

My phone has just sent three messages all saying no mobile data service - temporarily turned off by your operator (EE) why has this happened and how long for ?? Anyone know

Re: Re: Mobile data temporarily turned off by operator for sim 1?

dawnco — Tue, 05 Jan 2021 15:54:05 GMT

still happening yet on this community page it states my problem has been solved.... it hasn't I don't have access to internet and now unable to make calls ??

Re: Re: Mobile data temporarily turned off by operator for sim 1?

BrendonH — Tue, 05 Jan 2021 15:58:05 GMT

@dawnco it may not be solved for you but the OP who created this thread it was solved for so he/she marked it as solved.

Re: Re: Mobile data temporarily turned off by operator for sim 1?

bristolian — Tue, 05 Jan 2021 16:07:50 GMT

Hi @dawnco

If you start your own posts with a description of what your issues are, you have control over when to mark your post as solved. The post you originally responded to, was someone elses, and they'd marked it as solved.

In terms of your specific issue, this can often be caused by a local network issue which you can check for using the coverage & status checker here

If there is nothing reported, then are you on PAYG or pay-monthly? Have you tried restarting your phone?

And can you make & receive voice calls? All of these checks may help narrow down the source of your issue.

Re: Re: Mobile data temporarily turned off by operator for sim 1?

Katie_B — Tue, 05 Jan 2021 16:08:16 GMT

Hello @dawnco.

Is this happening within one area?

Katie 🙂

Re: Re: Mobile data temporarily turned off by operator for sim 1?

dawnco — Tue, 05 Jan 2021 16:12:37 GMT

Tried all of the solutions, making sure all updates had been done, switched on and off again, tried all of that over the last hour and still receiving the same message, not sure what else I can try

Re: Re: Mobile data temporarily turned off by operator for sim 1?

dawnco — Tue, 05 Jan 2021 16:13:07 GMT

I am in Cardiff CF3 postcode at work

Re: Re: Mobile data temporarily turned off by operator for sim 1?

James_B — Wed, 06 Jan 2021 07:56:41 GMT

Hi @dawnco,

Did the coverage checker show any problems in your area?

Thanks

James

Re: Re: Mobile data temporarily turned off by operator for sim 1?

dawnco — Wed, 06 Jan 2021 08:24:03 GMT

No there were no issues in the area that were reported. Luckily once I left work and got home, everything was back up and running, so thanks to all those who answered and tried to help much appreciated 🙂

Re: Re: Mobile data temporarily turned off by operator for sim 1?

James_B — Wed, 06 Jan 2021 08:52:26 GMT

Glad you are up and running again @dawnco 🙂

Please let us know if it happens again.

James