topic Re: Online order tracker not working in Archived Posts

Online order tracker not working

darrengriff87 — Wed, 08 Dec 2021 12:00:36 GMT

Ordered an XBox on the 24/11/2021 and wanted to get an update. I'm not getting info from the tracker and have not got time to be stuck on hold waiting to speak to someone.

Any update or help please?

Re: Online order tracker not working

Leanne_T — Wed, 08 Dec 2021 14:00:43 GMT

Hi @darrengriff87

Thanks for coming to the community.

We can only provide tracking for orders that include a pay monthly device.

Did you order the Xbox on add to plan or did this come with an upgrade?

Thanks 🙂

Leanne.

Re: Online order tracker not working

darrengriff87 — Wed, 08 Dec 2021 22:52:10 GMT

Hi Leanne,

Yes I added the xbox to my plan.

Re: Online order tracker not working

James_B — Thu, 09 Dec 2021 08:30:24 GMT

Hi @darrengriff87,

Which Xbox bundle did you purchase?

James

Re: Online order tracker not working

darrengriff87 — Sat, 11 Dec 2021 10:32:13 GMT

Hi James,

XBox One S All-Digital Edition Bundle|White

Re: Online order tracker not working

Jon_K — Mon, 13 Dec 2021 09:17:34 GMT

Hi @darrengriff87.

I'd recommend getting in touch with our Customer Care team so they can check the status of your order.

Jon