topic New phone contract in Archived Posts

New phone contract

Tyler39 — Fri, 10 Dec 2021 12:00:14 GMT

Hi All I've just taken out a new contract which came with the xbox one S digital version does anybody know if the account holder needs to be here for when the xbox is attempted to be delivered?

Re: New phone contract

Leanne_T — Fri, 10 Dec 2021 13:51:27 GMT

Hi @Tyler39

Thanks for coming to the community.

If a family member at your address has a valid form of ID and the same surname as you, they’ll be able to sign for your order 🙂

Thanks.

Leanne.

Re: New phone contract

Tyler39 — Fri, 10 Dec 2021 23:18:57 GMT

Hi Leanne thanks for your reply, my mum's last name is Clack as is my stepdads and I'm a Baker! Would that still be okay? As I'm due to work from 9 till 6

Re: New phone contract

Jon_K — Sat, 11 Dec 2021 09:32:56 GMT

Hi @Tyler39.

When you get a text with your one-hour time slot you will be able to use the link in the text to change the delivery time to a more convenient time if you wish.

Have a look at our Delivery Help Page for more information.

Jon