topic Re: Can’t show your order details right now in Archived Posts

Can’t show your order details right now

ChBooth — Thu, 25 Nov 2021 19:22:51 GMT

Placed an order to pay monthly for a console, EE website said it was in stock. I have checked for a tracking update with my order number, but it’s still showing a message ‘we can’t show your order details right now’ 3 days after the order @EEcomunity13

Re: Can’t show your order details right now

ChBooth — Thu, 25 Nov 2021 19:40:06 GMT

I placed an order 3 days ago, a console that showed in stock to pay monthly.
I have checked the delivery tracker, but every time I enter the number it displays a message, ‘can’t show your order details right now’

why would this be?

Re: Can’t show your order details right now

XRaySpeX — Thu, 25 Nov 2021 20:01:27 GMT

That's 3 times so far. Any more?

Re: Can’t show your order details right now

Leanne_T — Fri, 26 Nov 2021 08:07:02 GMT

Morning @ChBooth

Thanks for posting.

We can only provide tracking for orders that include a pay monthly device. If there are any problems with your order you will be contacted directly.

Your order may take up to 14 working days to arrive. If, for any reason, your delivery will take longer than this we'll keep you informed by email.   

Thanks.

Leanne.