topic Re: Ps5 in Archived Posts

Ps5

Fi15 — Tue, 26 Oct 2021 09:02:34 GMT

My partner managed to get through to the upfront cost payment page this morning trying to get a ps5 he entered his bank details and its showing as a pending payment on his bank account but the site then crashed so no confirmation code or email how do we know if he was successfull in getting a ps5? Many thanks fiona

Re: Ps5

Patdavid24 — Tue, 26 Oct 2021 09:13:50 GMT

I had exactly the same thing. I tried to go online again and do the order but it states you can only order 1 PS5.

£10 is showing as pending but had no email confirmation

Re: Ps5

Stea1thm0de — Tue, 26 Oct 2021 09:19:02 GMT

Same boat here, only I received an email to say thanks for your order from the customer service team but no separate confirmation of order email.

thanks in advance for any clarification anyone can offer.

Re: Ps5

Davie0702 — Tue, 26 Oct 2021 09:21:37 GMT

Same here, crashed as my payment went through. Didn't get to confirmation screen and had no email as yet..... I'm fearing the worst

Re: Ps5

Vadachaudhry — Tue, 26 Oct 2021 09:25:22 GMT

Do I need to be a monthly package subscriber or will pay as you go work? It keeps on giving me an error that "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do."

Re: Ps5

Davie0702 — Tue, 26 Oct 2021 09:30:43 GMT

Pay monthly unfortunately

Re: Ps5

Oreocupcakes — Tue, 26 Oct 2021 09:34:01 GMT

Are there some still in stock?

Re: Ps5

DeadlyDazza — Tue, 26 Oct 2021 09:42:14 GMT

Same here. Just as the site crashed I got a bank confirmation of the £10 being deducted.

Called customer services who spoke to the digital sales team & no orders on my account 😞

Now there's no PS5 stock showing & the lady at customer services told me they had thousands.

Re: Ps5

Micahj1972 — Tue, 26 Oct 2021 10:03:59 GMT

Same here they took my money but had no email so im guessing it has not gone through ☹

Re: Ps5

Patdavid24 — Tue, 26 Oct 2021 10:24:30 GMT

Just spoke to customer service. They said wait 24 hours for email if not re register. So annoying as just upgraded and took an extra line on after a sales call. Waited months on register. To be told may have to start process again.

Re: Ps5

Patdavid24 — Tue, 26 Oct 2021 10:25:32 GMT

Doesn’t look like

Re: Ps5

Iantatters — Thu, 25 Nov 2021 23:35:39 GMT

Hi,

Ordered mine 2 days ago and I'm the same. Did you end up getting one?

Thanks

Re: Ps5

Leanne_T — Fri, 26 Nov 2021 07:48:59 GMT

Hi @Iantatters

Thanks for coming here.

Did you receive a confirmation email?

Thanks.

Leanne 🙂