topic Ps5 in Archived Posts

Ps5

Kellie771 — Wed, 24 Nov 2021 19:40:16 GMT

Hi I added a ps5 to my plan , paid the £10 upfront cost which was taken from my account almost instantly but have had no confirmation email saying my order was accepted or anything so I'm a little confused how can you take a payment when I have no idea if my order went through or not. And if it didn't I would like a refund. Thanks.

Re: Ps5

Supersaiyansith — Wed, 24 Nov 2021 20:45:06 GMT

Did mine two days ago and still nothing since email to say thank you for ordering. Took the £10 straight away as well.

Re: Ps5

Kellie771 — Wed, 24 Nov 2021 21:22:17 GMT

I havent even had anything , ill be ringing tommorow to see what going on I doubt my order even went through. But doesnt explain them taking the £10.

Re: Ps5

Jon_K — Thu, 25 Nov 2021 08:09:37 GMT

Hi all,

If you've placed an order and haven't had an email, I'd recommend getting in touch with our Customer Care team so they can check it went through for you.

DPD will be in touch when your order is ready to be delivered.

Jon